1 reviews | Active since Mar 2025
Worst Service Provider
This is really the worst service provider , it means every month I will be on this page writing a bad review about your services . I'm really disappointed at how you do things .
I bought electricity about an hour ago at Delta Valencia and still I do not have any power . When I check Oami I have enough credits for the electricity to be back when I call all the after hours number they are all off , now I have to be in the dark because of your mistakes , every time I buy electricity I first have to call you guys to reconnect me why is it so ? That is really annoying inconvenience on my side , I don't have airtime to be calling every time I buy electricity to ask for reconnections .
I would never recommend anyone to use your service because it's the worst . I'm in the dark as we speak , I bought electricity and hour ago trying to call all the *** /4851 , 082 328 number all are off .
We regret any inconvenience, and we would love to resolve the matter.
Will you kindly provide the account number or the unit address to enable us to do so?
Kind regards,
Protea Metering
PS Please note that the after-hours numbers are not operational during the day. If you need assistance during office hours you must please dial the correct telephone number.
Kind regards,
Protea Metering
We regret any inconvenience, and we would love to resolve the matter.
Will you kindly provide the account number or the unit address to enable us to do so?
Kind regards,
Protea Metering
PS Please note that the after-hours numbers are not operational during the day. If you need assistance during office hours you must please dial the correct telephone number.
Kind regards,
Protea Metering
We were able to track down your account and you're absolutely right—this situation has not been handled correctly, and you have every reason to feel upset. After reviewing your case and discussing the matter at management level, we acknowledge this was a clear error and oversight on our part. The meter replacement process in your case was incomplete and failed in the most critical area: ensuring your continued access to electricity with a fully registered and functional meter. We want to be very transparent in saying that what you experienced is not the standard we hold ourselves to. Following this, a management meeting was held specifically to review this incident. We have identified the gaps in the process, and corrective steps are already being implemented to ensure this never happens again—neither to you nor to any other resident. This includes more rigorous internal checks post-installation, real-time meter registration verification, and improved communication between our technical and support teams. We are truly sorry for the poor experience you've had and the impact it has had on your daily life.
According to our information the matter was resolved and you should have electricity. If that is not the case please let us know urgently.
Kind regards,
Protea Metering
We were able to track down your account and you're absolutely right—this situation has not been handled correctly, and you have every reason to feel upset. After reviewing your case and discussing the matter at management level, we acknowledge this was a clear error and oversight on our part. The meter replacement process in your case was incomplete and failed in the most critical area: ensuring your continued access to electricity with a fully registered and functional meter. We want to be very transparent in saying that what you experienced is not the standard we hold ourselves to. Following this, a management meeting was held specifically to review this incident. We have identified the gaps in the process, and corrective steps are already being implemented to ensure this never happens again—neither to you nor to any other resident. This includes more rigorous internal checks post-installation, real-time meter registration verification, and improved communication between our technical and support teams. We are truly sorry for the poor experience you've had and the impact it has had on your daily life.
According to our information the matter was resolved and you should have electricity. If that is not the case please let us know urgently.
Kind regards,
Protea Metering