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Portia M
1 reviews | Active since Feb 2022
01 Mar 2025, 11:44
Worst Service from Protea Metering @ Delta Valencia
Every month I receive an email from their info mail address informing me of how much I need to top up with.. It is 11:40am on the 01 March 2025 and according to their system I need to top with R19 380 for electricity. Electricity in my unit gets cut off due to that faulty all the time even though they promise to fix it, they just don't because it persist month in month out. This has been the worst service I have received from Protea Metering. I don't even think rating them with 1 star does justice for the inconvenience of having to report the same thing over and over again.
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Portia M's updateReviewer Update
01 Mar 2025, 11:58This is a monthly inconvenience that I'm faced with.. Electricity cut offs due to their faulty service. After hour line goes straight to voicemail. No back up team on emails over the weekend it is just a mess, yet we are expected to pay for such nonsense. Get it together maan yeerr
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Portia M's update01 Mar 2025, 11:58
Reviewer Update
This is a monthly inconvenience that I'm faced with.. Electricity cut offs due to their faulty service. After hour line goes straight to voicemail. No back up team on emails over the weekend it is just a mess, yet we are expected to pay for such nonsense. Get it together maan yeerr
Protea Metering's replyOfficial
07 Mar 2025, 13:46Good day Portia
We regret the inconvenience that you have suffered, and we would love to resolve the matter.
Kindly respond to the email that is asking for additional information that will enable us to assist.
Kind regards
Management: Protea Metering
We regret the inconvenience that you have suffered, and we would love to resolve the matter.
Kindly respond to the email that is asking for additional information that will enable us to assist.
Kind regards
Management: Protea Metering
Protea Metering's reply07 Mar 2025, 13:46
Official
Good day Portia
We regret the inconvenience that you have suffered, and we would love to resolve the matter.
Kindly respond to the email that is asking for additional information that will enable us to assist.
Kind regards
Management: Protea Metering
We regret the inconvenience that you have suffered, and we would love to resolve the matter.
Kindly respond to the email that is asking for additional information that will enable us to assist.
Kind regards
Management: Protea Metering