AN
Alusani N
1 reviews | Active since Jan 2015
04 May 2025, 10:57
Worst service every
I have paid monthly charges for water and electricity ,I have paid from the invoice I received and I paid more which is R350, but I am unable to buy water and electricity, I then received another invoice for more than R600 and final payment is 19 May 2025, no one is will to explain to me on this invoice, I was told to send proof of payment and no one bothers to come back to me, untill today I can't buy water and electricity ,they have blocked me but can't explain to me why, Protea metering thinks they are above everyone since they can block us even though we paid, after hello Peter I will go to ENCA,
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Protea Metering's replyOfficial
05 May 2025, 07:57Good day Alusani
We regret the inconvenience that you are suffering.
The reality is that if the payment is not reflected we do need the proof of payment to be able to track and allocate it. Please forward the receipt of payment to the agent who requested it, and please follow up with them to make sure that it was received. With that in place the matter should be resolved within minutes.
Alternatively please provide the unit address or the account number in an email to queriesatproteameteringdotcodotza for us to assist you urgently.
Kind regards,
Protea Metering
We regret the inconvenience that you are suffering.
The reality is that if the payment is not reflected we do need the proof of payment to be able to track and allocate it. Please forward the receipt of payment to the agent who requested it, and please follow up with them to make sure that it was received. With that in place the matter should be resolved within minutes.
Alternatively please provide the unit address or the account number in an email to queriesatproteameteringdotcodotza for us to assist you urgently.
Kind regards,
Protea Metering
Protea Metering's reply05 May 2025, 07:57
Official
Good day Alusani
We regret the inconvenience that you are suffering.
The reality is that if the payment is not reflected we do need the proof of payment to be able to track and allocate it. Please forward the receipt of payment to the agent who requested it, and please follow up with them to make sure that it was received. With that in place the matter should be resolved within minutes.
Alternatively please provide the unit address or the account number in an email to queriesatproteameteringdotcodotza for us to assist you urgently.
Kind regards,
Protea Metering
We regret the inconvenience that you are suffering.
The reality is that if the payment is not reflected we do need the proof of payment to be able to track and allocate it. Please forward the receipt of payment to the agent who requested it, and please follow up with them to make sure that it was received. With that in place the matter should be resolved within minutes.
Alternatively please provide the unit address or the account number in an email to queriesatproteameteringdotcodotza for us to assist you urgently.
Kind regards,
Protea Metering