BM
Boitumelo M

1 reviews | Active since Apr 2022

11 Apr 2022, 15:18

Worst service ever! It's ridiculous.

The most atrocious service I have ever received from a service provider.

The power in my unit unexpectedly switches off at 20:00 pm on Saturday. Buying units didn't help the issue.

Had to call their emergency numbers on Sunday, to get assistance, consultants made me jump through multiple hoops when they know they just didn't want to attend to my issue.

Today is Monday and I have probably spoken to about 5 consultants since 10 am this morning, trying to ask them to dispatch technicians to come and assist.

No sense of urgency at all!

0
Replies (1)
Protea Metering
Protea Metering's reply12 Apr 2022, 07:54
Official
Dear Boitumelo

We regret the inconvenience.  Protea Management would like to assist and get the problem investigated and resolved.  

We however need your account number or the building name and unit number to be able to do so.

Kindly provide the required information as soon as possible?

Kind regards

Management:  Protea Metering