TM
Tenant M
1 reviews | Active since Sept 2025
10 Sept 2025, 05:44
WORST SERVICE EVER
This people are invoicing wrong numbers. How can one buy electricity of R1500 and less than 15 days they cut off electricity claiming they owe R3500. Yet when they came to the complex for their presentation they said you are only allowed 300 to owe. No email or sms that electricity is running low like they used to. Worse of it all, the electricity was on positive over R400 when checking the app yesterday morning.
Yall make us live in misery
Helpful (0)
Replies (4)0
Replies (4)
Protea Metering's replyOfficial
10 Sept 2025, 07:21Good day Mom
We would love to investigate the account and provide you with a detailed response.
Both the electricity and water readings must be checked to establish if there is high consumption of either of the two, and if there may be a problem like a water leak that needs attention.
Kindly provide the account number or the unit address to enable us to assist.
Kind regards,
Protea Metering
We would love to investigate the account and provide you with a detailed response.
Both the electricity and water readings must be checked to establish if there is high consumption of either of the two, and if there may be a problem like a water leak that needs attention.
Kindly provide the account number or the unit address to enable us to assist.
Kind regards,
Protea Metering
Protea Metering's reply10 Sept 2025, 07:21
Official
Good day Mom
We would love to investigate the account and provide you with a detailed response.
Both the electricity and water readings must be checked to establish if there is high consumption of either of the two, and if there may be a problem like a water leak that needs attention.
Kindly provide the account number or the unit address to enable us to assist.
Kind regards,
Protea Metering
We would love to investigate the account and provide you with a detailed response.
Both the electricity and water readings must be checked to establish if there is high consumption of either of the two, and if there may be a problem like a water leak that needs attention.
Kindly provide the account number or the unit address to enable us to assist.
Kind regards,
Protea Metering
Protea Metering's replyOfficial
10 Sept 2025, 07:40Der Mom
We have tried to reach out by sending an email to request the account details. The email unfortunately bounced back: "The recipient's mailbox is full and can't accept messages "
We have also tried to phone you, there was no answer, and a message was left for you to please contact us. Please get in touch to enable us to resolve the matter.
Kind regards,
Protea Metering
We have tried to reach out by sending an email to request the account details. The email unfortunately bounced back: "The recipient's mailbox is full and can't accept messages "
We have also tried to phone you, there was no answer, and a message was left for you to please contact us. Please get in touch to enable us to resolve the matter.
Kind regards,
Protea Metering
Protea Metering's reply10 Sept 2025, 07:40
Official
Der Mom
We have tried to reach out by sending an email to request the account details. The email unfortunately bounced back: "The recipient's mailbox is full and can't accept messages "
We have also tried to phone you, there was no answer, and a message was left for you to please contact us. Please get in touch to enable us to resolve the matter.
Kind regards,
Protea Metering
We have tried to reach out by sending an email to request the account details. The email unfortunately bounced back: "The recipient's mailbox is full and can't accept messages "
We have also tried to phone you, there was no answer, and a message was left for you to please contact us. Please get in touch to enable us to resolve the matter.
Kind regards,
Protea Metering
TM
Tenant M's updateReviewer Update
10 Sept 2025, 08:35Spoke to your team on the line who confirmed that its your technical team who messed up for the 4th time and as they have a proof all my queries. Your people are messing up and things are only “fixed” temporarily
TM
Tenant M's update10 Sept 2025, 08:35
Reviewer Update
Spoke to your team on the line who confirmed that its your technical team who messed up for the 4th time and as they have a proof all my queries. Your people are messing up and things are only “fixed” temporarily
Protea Metering's replyOfficial
10 Sept 2025, 09:02Good day M'am
Thank you for taking our call and for providing the account details.
Management will be investigating the matter and provide you with a proper response.
Kind regards,
Protea Metering
Thank you for taking our call and for providing the account details.
Management will be investigating the matter and provide you with a proper response.
Kind regards,
Protea Metering
Protea Metering's reply10 Sept 2025, 09:02
Official
Good day M'am
Thank you for taking our call and for providing the account details.
Management will be investigating the matter and provide you with a proper response.
Kind regards,
Protea Metering
Thank you for taking our call and for providing the account details.
Management will be investigating the matter and provide you with a proper response.
Kind regards,
Protea Metering