Worst Service ever
<p>I received THE worst service from day one. It took me over a week to get my registration sorted, during which they disconnected my power *******y on 2 occasions. No amount of phone calls or emails could sort out the issue.</p> <p>Now they deducted an amount from my bank account which differs from their invoice amount. When I requeted a refund, I received no response. It's been a week and to date no feedback has been received, and I received no assistance. </p> <p>Worst client service ever.</p>
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering
Dear Ms. Grobler
When a tenant vacates a premise, the electricity supply gets suspended until such time that a complete new application is received and processed by our contracts department. Your application was received incomplete and could only be given through for processing when all required documents were received in full. It unfortunately took s couple of days for you to submit all required documents.
2 Invoices had been processed on your account already. The first one was paid via EFT and the 2nd via debit order, and for the correct amount. You have also i8n the mean time cancelled the debit order instruction - no further debit orders will be launched against your account.
Should you need any further assistance please feel free to contact us on ***.
Kind regards
Protea Metering