1 reviews | Active since May 2010
Worst company ever!!!
Such a pity I have to select a star - I am forced to make use of Protea Metering - so I have to deal with the incompetant staff, systems and all. So I made an arrangement with collections to extend my pay date to the 23rd. VIVIAN rep**** to my email - date moved to the 23rd. I made a payment on the 21st . I more than doubled my payment which now means my account is in ADVANCE. Monday 23 March at 09:26 I received a letter of demand informing me my account is arrears and if I don't pay within 7 days my power will be discontinued and the amount of R250 will be added to my account. This all AFTER AN ARRANGEMENT WAS MADE AND PAYMENT WAS DONE. I have sent emails to - Sandra , Ria, Vivian - NO REPLY !!!! Protea Metering reviews are horrific - Google reviews 1.8* . Hello Peter is 1.3* Where are the managers / CEO / owner of this company?
We would love to assist with the problem that you are experiencing.
Kindly provide the account number or the unit address, to enable us to do so?
Kind regards,
Protea Metering
We would love to assist with the problem that you are experiencing.
Kindly provide the account number or the unit address, to enable us to do so?
Kind regards,
Protea Metering
"Following my post, the company contacted me to apologise and resolved the billing issue immediately. I am satisfied with how this was handled once it was brought to management's attention. Thank you for the assistance."
"Following my post, the company contacted me to apologise and resolved the billing issue immediately. I am satisfied with how this was handled once it was brought to management's attention. Thank you for the assistance."
Thank you for confirming on this platform that the query was attended to and resolved - we truly appreciate this.
Kind regards,
Protea Metering
Thank you for confirming on this platform that the query was attended to and resolved - we truly appreciate this.
Kind regards,
Protea Metering