EM
Elsie M
1 reviews | Active since Jan 2022
01 Nov 2023, 12:38
Worse service provider
My experience with protea metering has been disappointing. Since last night my unit doesn't have power. I was told that a technician will come last night. Its 12 pm and I still don't have power. Worse service provider for me.
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Protea Metering's replyOfficial
07 Nov 2023, 18:17Good day Elsie
We regret the inconvenience that you had suffered.
The problem with a meter struggling to re-establish communication after it runs out of credits can fortunately be avoided, and the consumer has full control.
Kindly take note of the example of emails that you were receiving on a daily basis since 20/10/2023, before the meter eventually ran out of credits: '' You had 6.58 KWH remaining on 28/10/2023 06:31. Predicted cut-off 29/10/2023 ''
If a problem with re-establishing communication is experienced and a technician needs to go on site, our commitment is to attend to it on the same day that it is reported. In this case it seems to have been attended to 1 day later, and we do apologize for that.
Kindly try to manage the situation by making top-up payments at least 24 hours before the meter runs out of credits as this will completely eliminate a re-occurrence.
Kind regards
Management: Protea Metering
We regret the inconvenience that you had suffered.
The problem with a meter struggling to re-establish communication after it runs out of credits can fortunately be avoided, and the consumer has full control.
Kindly take note of the example of emails that you were receiving on a daily basis since 20/10/2023, before the meter eventually ran out of credits: '' You had 6.58 KWH remaining on 28/10/2023 06:31. Predicted cut-off 29/10/2023 ''
If a problem with re-establishing communication is experienced and a technician needs to go on site, our commitment is to attend to it on the same day that it is reported. In this case it seems to have been attended to 1 day later, and we do apologize for that.
Kindly try to manage the situation by making top-up payments at least 24 hours before the meter runs out of credits as this will completely eliminate a re-occurrence.
Kind regards
Management: Protea Metering
Protea Metering's reply07 Nov 2023, 18:17
Official
Good day Elsie
We regret the inconvenience that you had suffered.
The problem with a meter struggling to re-establish communication after it runs out of credits can fortunately be avoided, and the consumer has full control.
Kindly take note of the example of emails that you were receiving on a daily basis since 20/10/2023, before the meter eventually ran out of credits: '' You had 6.58 KWH remaining on 28/10/2023 06:31. Predicted cut-off 29/10/2023 ''
If a problem with re-establishing communication is experienced and a technician needs to go on site, our commitment is to attend to it on the same day that it is reported. In this case it seems to have been attended to 1 day later, and we do apologize for that.
Kindly try to manage the situation by making top-up payments at least 24 hours before the meter runs out of credits as this will completely eliminate a re-occurrence.
Kind regards
Management: Protea Metering
We regret the inconvenience that you had suffered.
The problem with a meter struggling to re-establish communication after it runs out of credits can fortunately be avoided, and the consumer has full control.
Kindly take note of the example of emails that you were receiving on a daily basis since 20/10/2023, before the meter eventually ran out of credits: '' You had 6.58 KWH remaining on 28/10/2023 06:31. Predicted cut-off 29/10/2023 ''
If a problem with re-establishing communication is experienced and a technician needs to go on site, our commitment is to attend to it on the same day that it is reported. In this case it seems to have been attended to 1 day later, and we do apologize for that.
Kindly try to manage the situation by making top-up payments at least 24 hours before the meter runs out of credits as this will completely eliminate a re-occurrence.
Kind regards
Management: Protea Metering