1 reviews | Active since May 2023
Willow Crest/Protea Metering Incompetence
1. Got an invoice which indicated a R1500 charge that was not previously disclosed or communicated. Got no response or answer to my call till I paid the full amount(our bill is usually R1500 or less. This is double). Then was told they sent the wrong invoice. Amazing how only after I paid I got comms back. *********** 2. Had 2 guys come to my unit after 8pm last 2 nights ago claiming they did not do the water meters correctly. This was Tuesday, it is now Thursday and I haven't had water at all. Come to find out we had to walk 2 floors down to the main and see it was closed. During this time I had called, found a representative at the complex etc, but nothing was done to rectify. Additionally my geyser was on for 2 days with no water in it. I WILL NOT take responsibility for their incompetence.
Please refer to the information that was shared on Friday:
01 September 2023 Dear Willow Crest Resident SMART METERING CHANGE OVER Kindly note that we are finalizing the changeover to smart metering today. A few matters to take note of:
Account balance on OAMIPlease note that the balance that you see at this moment is not finalized yet as we are only completing the changeover today. We will communicate with residents next week after we have checked all balances etc. and confirm when all is in order. Please note that the meters will not switch off until a final confirmation has been communicated to all, Once the final steps were completed on our system and communication went out to confirm the above, the account should always reflect a credit balance to ensure that the electricity does not switch off. You are therefore encouraged to start making payments towards the account to provide for the fixed charges that will be invoiced today. We also request that residents hold on to account queries until the final confirmation – your co-operation will be highly appreciated. We are looking forward to having things running as smoothly as possible. Kind regards Management: Protea Metering
Please refer to the information that was shared on Friday:
01 September 2023 Dear Willow Crest Resident SMART METERING CHANGE OVER Kindly note that we are finalizing the changeover to smart metering today. A few matters to take note of:
Account balance on OAMIPlease note that the balance that you see at this moment is not finalized yet as we are only completing the changeover today. We will communicate with residents next week after we have checked all balances etc. and confirm when all is in order. Please note that the meters will not switch off until a final confirmation has been communicated to all, Once the final steps were completed on our system and communication went out to confirm the above, the account should always reflect a credit balance to ensure that the electricity does not switch off. You are therefore encouraged to start making payments towards the account to provide for the fixed charges that will be invoiced today. We also request that residents hold on to account queries until the final confirmation – your co-operation will be highly appreciated. We are looking forward to having things running as smoothly as possible. Kind regards Management: Protea Metering