WHERE CAN WE REPORT THIS COMPANY TO HAVE IT INVESTIGATED

From 1 june 2021 up to 12 june 2021 i have topped up R800 and my money is down to R11.I topped up R370 on 10th june at 1800 by sat morn i received sms saying my account is empty i need to top up with atleast R90 .I topped up sat afternoon via FNB and today sunday morn before 0900 im left with R11.30 .We havent cooked nor bathed or done laundry load shedding is also not helping but there it is my money gone.I have complained via email but nothing resolved.I am on prepaid and i dont understand how it is so expensive to the extent R370 is used up overnight i dont even use a heater .Im not happy with this company and they need to be investigated by nersa and also by the media to expose this to the country because ripping us off like this is wrong.The comapny owner is always so quick to rush to defend his company and their actions but to be honest you have very very bad reviews and customer service and enca needs to get to the bottom of this why do we have to buy this basic right and need from a private company which doesnt produce the power but is just a middle man why is it allowed to operate in this manner . How much are they charging us to make their profits.Why is the government allowing such companies to exist power and water cant be left in the hands of private companies .I BET IM GOING TO SEE A RESPONCE SO QUICKLY about this.I encourage us all complaining to take this issue we have straight to the converning authority to have a closer look at this company and also get clarity from government to explain why this is allowed .Eff will have to also help us here .If they are clean then let it be proven to us all complaining beyond resonable doubt that their conduct is above board.How many such companies exist and why ? Otherwise we should also start these businesses and but our own power also ankere its legal to do this .