What a circus this is !!!!!! Cant generate a correct invoice !!!!

I have 2 separate accounts - on a linked profile. The one account is invoiced correctly addressed to me ( My name ) - the other initially correctly invoiced was changed and is addressed to the premises care of the premisses. After a struggle this was corrected;- made out to me, followed by the details of the property. On last invoice this all reverted back to to the property, care of the the property - without any mention of my name or surname. Mailed - Heidi - the so called portfolio manager - attached correct and incorrect invoices, requesting urgent correction. No response. Mailed again --- NO RESPONSE. Their system and 'I don't care attitude is worse than the municipality - at least you can escalate a matter via facebook, a whatsapp group or to phone your councillor. What a circus this is !!!!!!