PL
Pebetse L
1 reviews | Active since Sept 2025
04 Sept 2025, 16:45
Water bill abnormalities
This compay is reaping tenants off. When you have to come to terms with their expensive electricity then you have to deal with their abnormal water bills. They just estimate for their tenants. if your bill is sent by a different person just expect abnormalities. They don't respond to our queries and expect us to just pay.
Our complex had a pipe leaking in the parking area, all of a sudden everyone in the complex is complaining about abnormal water bill. We can't be charged for the complex maintenance failure. We are only responsible for our units. They reap tenants off and this is nonsense
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Protea Metering's replyOfficial
05 Sept 2025, 08:47Good day Pebetse
Any leaks in the common area would not affect any residents, as each unit have their own individual meters that measures only that unit's consumption.
Your billing is done according to the actual readings reflected on your individual meters for electricity and water. The Council's promulgated tariffs for boteh electricity and water apply. Protea Metering does not establish the promulgated tariffs.
Below is a snapshot of your actual water readings, as retrieved from your online profile that you have full access to:
| ReadDate | Reading | Consumption
| 29/08/2025 20:38 | 578158 | 159
| 30/08/2025 02:08 | 578158 | 0
| 30/08/2025 12:08 | 578182 | 24
| 30/08/2025 15:48 | 578199 | 17
| 30/08/2025 20:38 | 578233 | 34
| 31/08/2025 02:08 | 578233 | 0
| 31/08/2025 12:08 | 578340 | 107
| 31/08/2025 15:48 | 578348 | 8
| 31/08/2025 20:38 | 578370 | 22
| 01/09/2025 00:09 | 578371 | 1
| 01/09/2025 02:08 | 578371 | 0
| 01/09/2025 12:08 | 578415 | 44
| 01/09/2025 15:48 | 578417 | 2
| 01/09/2025 20:38 | 578428 | 11
| 02/09/2025 02:08 | 578428 | 0
| 02/09/2025 12:08 | 578480 | 52
| 02/09/2025 20:38 | 578485 | 5
| 03/09/2025 00:09 | 578491 | 6
| 03/09/2025 02:08 | 578491 | 0
| 03/09/2025 12:08 | 578540 | 49
| 03/09/2025 20:38 | 578550 | 10
| 04/09/2025 02:08 | 578550 | 0
| 04/09/2025 12:08 | 578608 | 58
| 04/09/2025 20:38 | 578617 | 9
| 05/09/2025 02:08 | 578617 | 0
You will note that for the nightly periods when nobody would be using water, the consumption is 0kl. That confirms that you do not have a leak in your unit because if there was a leak there would have been consumption even when you are asleep at night. With a leak there is a constant flow that will reflect on the readings.
The assumption that we are billing you for a leak somewhere else in the complex is inaccurate. Please check the information on your profile - you are simply paying for what you are actually using.
Your latest water & sewer invoice is as follows:
Item | Start | End | No of Days | Monthly Cons | Daily Average | Pre-VAT Amount
| Water | 01/07/2025 | 01/08/2025 | 31 | 6 kl | 0.194 kl | R136.26
| Sewer | | 6 | | R161.16
It is also inaccurate to state that you are being billed according to estimations.
Your daily water consumption is an average of 194 liters, that is way below the national average.
If your consumption is more than last month it simply means that you have actually used more.
The invoice charges are however correct and your water consumption figure does not raise any suspicions that there is anything wrong, and the figures do not support any suspicions of a possible leak.
Please log on to your online profile for full details and actual readings & consumption figures. That should confirm that your assumptions are not accurate.
Kindly forward any unattended emails to queriesatproteameteringdotcodotza for Management to be able to investigate the matter.
Warm regards,
Protea Metering
252WALD
Any leaks in the common area would not affect any residents, as each unit have their own individual meters that measures only that unit's consumption.
Your billing is done according to the actual readings reflected on your individual meters for electricity and water. The Council's promulgated tariffs for boteh electricity and water apply. Protea Metering does not establish the promulgated tariffs.
Below is a snapshot of your actual water readings, as retrieved from your online profile that you have full access to:
| ReadDate | Reading | Consumption
| 29/08/2025 20:38 | 578158 | 159
| 30/08/2025 02:08 | 578158 | 0
| 30/08/2025 12:08 | 578182 | 24
| 30/08/2025 15:48 | 578199 | 17
| 30/08/2025 20:38 | 578233 | 34
| 31/08/2025 02:08 | 578233 | 0
| 31/08/2025 12:08 | 578340 | 107
| 31/08/2025 15:48 | 578348 | 8
| 31/08/2025 20:38 | 578370 | 22
| 01/09/2025 00:09 | 578371 | 1
| 01/09/2025 02:08 | 578371 | 0
| 01/09/2025 12:08 | 578415 | 44
| 01/09/2025 15:48 | 578417 | 2
| 01/09/2025 20:38 | 578428 | 11
| 02/09/2025 02:08 | 578428 | 0
| 02/09/2025 12:08 | 578480 | 52
| 02/09/2025 20:38 | 578485 | 5
| 03/09/2025 00:09 | 578491 | 6
| 03/09/2025 02:08 | 578491 | 0
| 03/09/2025 12:08 | 578540 | 49
| 03/09/2025 20:38 | 578550 | 10
| 04/09/2025 02:08 | 578550 | 0
| 04/09/2025 12:08 | 578608 | 58
| 04/09/2025 20:38 | 578617 | 9
| 05/09/2025 02:08 | 578617 | 0
You will note that for the nightly periods when nobody would be using water, the consumption is 0kl. That confirms that you do not have a leak in your unit because if there was a leak there would have been consumption even when you are asleep at night. With a leak there is a constant flow that will reflect on the readings.
The assumption that we are billing you for a leak somewhere else in the complex is inaccurate. Please check the information on your profile - you are simply paying for what you are actually using.
Your latest water & sewer invoice is as follows:
Item | Start | End | No of Days | Monthly Cons | Daily Average | Pre-VAT Amount
| Water | 01/07/2025 | 01/08/2025 | 31 | 6 kl | 0.194 kl | R136.26
| Sewer | | 6 | | R161.16
It is also inaccurate to state that you are being billed according to estimations.
Your daily water consumption is an average of 194 liters, that is way below the national average.
If your consumption is more than last month it simply means that you have actually used more.
The invoice charges are however correct and your water consumption figure does not raise any suspicions that there is anything wrong, and the figures do not support any suspicions of a possible leak.
Please log on to your online profile for full details and actual readings & consumption figures. That should confirm that your assumptions are not accurate.
Kindly forward any unattended emails to queriesatproteameteringdotcodotza for Management to be able to investigate the matter.
Warm regards,
Protea Metering
252WALD
Best regards,
Protea Metering's reply05 Sept 2025, 08:47
Official
Good day Pebetse
Any leaks in the common area would not affect any residents, as each unit have their own individual meters that measures only that unit's consumption.
Your billing is done according to the actual readings reflected on your individual meters for electricity and water. The Council's promulgated tariffs for boteh electricity and water apply. Protea Metering does not establish the promulgated tariffs.
Below is a snapshot of your actual water readings, as retrieved from your online profile that you have full access to:
| ReadDate | Reading | Consumption
| 29/08/2025 20:38 | 578158 | 159
| 30/08/2025 02:08 | 578158 | 0
| 30/08/2025 12:08 | 578182 | 24
| 30/08/2025 15:48 | 578199 | 17
| 30/08/2025 20:38 | 578233 | 34
| 31/08/2025 02:08 | 578233 | 0
| 31/08/2025 12:08 | 578340 | 107
| 31/08/2025 15:48 | 578348 | 8
| 31/08/2025 20:38 | 578370 | 22
| 01/09/2025 00:09 | 578371 | 1
| 01/09/2025 02:08 | 578371 | 0
| 01/09/2025 12:08 | 578415 | 44
| 01/09/2025 15:48 | 578417 | 2
| 01/09/2025 20:38 | 578428 | 11
| 02/09/2025 02:08 | 578428 | 0
| 02/09/2025 12:08 | 578480 | 52
| 02/09/2025 20:38 | 578485 | 5
| 03/09/2025 00:09 | 578491 | 6
| 03/09/2025 02:08 | 578491 | 0
| 03/09/2025 12:08 | 578540 | 49
| 03/09/2025 20:38 | 578550 | 10
| 04/09/2025 02:08 | 578550 | 0
| 04/09/2025 12:08 | 578608 | 58
| 04/09/2025 20:38 | 578617 | 9
| 05/09/2025 02:08 | 578617 | 0
You will note that for the nightly periods when nobody would be using water, the consumption is 0kl. That confirms that you do not have a leak in your unit because if there was a leak there would have been consumption even when you are asleep at night. With a leak there is a constant flow that will reflect on the readings.
The assumption that we are billing you for a leak somewhere else in the complex is inaccurate. Please check the information on your profile - you are simply paying for what you are actually using.
Your latest water & sewer invoice is as follows:
Item | Start | End | No of Days | Monthly Cons | Daily Average | Pre-VAT Amount
| Water | 01/07/2025 | 01/08/2025 | 31 | 6 kl | 0.194 kl | R136.26
| Sewer | | 6 | | R161.16
It is also inaccurate to state that you are being billed according to estimations.
Your daily water consumption is an average of 194 liters, that is way below the national average.
If your consumption is more than last month it simply means that you have actually used more.
The invoice charges are however correct and your water consumption figure does not raise any suspicions that there is anything wrong, and the figures do not support any suspicions of a possible leak.
Please log on to your online profile for full details and actual readings & consumption figures. That should confirm that your assumptions are not accurate.
Kindly forward any unattended emails to queriesatproteameteringdotcodotza for Management to be able to investigate the matter.
Warm regards,
Protea Metering
252WALD
Any leaks in the common area would not affect any residents, as each unit have their own individual meters that measures only that unit's consumption.
Your billing is done according to the actual readings reflected on your individual meters for electricity and water. The Council's promulgated tariffs for boteh electricity and water apply. Protea Metering does not establish the promulgated tariffs.
Below is a snapshot of your actual water readings, as retrieved from your online profile that you have full access to:
| ReadDate | Reading | Consumption
| 29/08/2025 20:38 | 578158 | 159
| 30/08/2025 02:08 | 578158 | 0
| 30/08/2025 12:08 | 578182 | 24
| 30/08/2025 15:48 | 578199 | 17
| 30/08/2025 20:38 | 578233 | 34
| 31/08/2025 02:08 | 578233 | 0
| 31/08/2025 12:08 | 578340 | 107
| 31/08/2025 15:48 | 578348 | 8
| 31/08/2025 20:38 | 578370 | 22
| 01/09/2025 00:09 | 578371 | 1
| 01/09/2025 02:08 | 578371 | 0
| 01/09/2025 12:08 | 578415 | 44
| 01/09/2025 15:48 | 578417 | 2
| 01/09/2025 20:38 | 578428 | 11
| 02/09/2025 02:08 | 578428 | 0
| 02/09/2025 12:08 | 578480 | 52
| 02/09/2025 20:38 | 578485 | 5
| 03/09/2025 00:09 | 578491 | 6
| 03/09/2025 02:08 | 578491 | 0
| 03/09/2025 12:08 | 578540 | 49
| 03/09/2025 20:38 | 578550 | 10
| 04/09/2025 02:08 | 578550 | 0
| 04/09/2025 12:08 | 578608 | 58
| 04/09/2025 20:38 | 578617 | 9
| 05/09/2025 02:08 | 578617 | 0
You will note that for the nightly periods when nobody would be using water, the consumption is 0kl. That confirms that you do not have a leak in your unit because if there was a leak there would have been consumption even when you are asleep at night. With a leak there is a constant flow that will reflect on the readings.
The assumption that we are billing you for a leak somewhere else in the complex is inaccurate. Please check the information on your profile - you are simply paying for what you are actually using.
Your latest water & sewer invoice is as follows:
Item | Start | End | No of Days | Monthly Cons | Daily Average | Pre-VAT Amount
| Water | 01/07/2025 | 01/08/2025 | 31 | 6 kl | 0.194 kl | R136.26
| Sewer | | 6 | | R161.16
It is also inaccurate to state that you are being billed according to estimations.
Your daily water consumption is an average of 194 liters, that is way below the national average.
If your consumption is more than last month it simply means that you have actually used more.
The invoice charges are however correct and your water consumption figure does not raise any suspicions that there is anything wrong, and the figures do not support any suspicions of a possible leak.
Please log on to your online profile for full details and actual readings & consumption figures. That should confirm that your assumptions are not accurate.
Kindly forward any unattended emails to queriesatproteameteringdotcodotza for Management to be able to investigate the matter.
Warm regards,
Protea Metering
252WALD
Best regards,