Water bill

Hi Hello Peter We received a water bill for last month of a R1000 and odd rand at the propery we rent in Francolin Place no6 Pretoria Doornpoort. Then we phoned Protea metering to find out what the problem is and if thy can have a look in to it ,the lady at the reception gave me some advice that we need check the meter when all the taps are closed and i explain to her that i have done already then she told met that i have to send a mail to her manager who were ********** as we did the thy will call me back to try and solve the problem or the set a date for a technician to come and have a look at the meter. All of this happend almost a moth back and up till now now phone call or email back to us. I phoned them again on monday the 6 November 2017 to speak to Erika where ahe was not at her desk then the lady at the reception told me that she will get Erika to phone me before you 17H00 and it is friday 10 November and still no feedback for any one in the office or working at protea metering if there are any one working there. REGARDS Coenraad Saunders.