PJ
Peter J

1 reviews | Active since Oct 2020

22 Aug 2024, 07:58

Want to get rid of their system ASAP

Bad customer service. Their credit wallet system sucks! It can't handle duplicate payments and we are told we'll be fined if we make more than one purchase in a day. I want to be rid of this company and will now start the process of getting their system out of my unit.

0
Replies (2)
Protea Metering
Protea Metering's reply26 Aug 2024, 11:36
Official
Good day Mr. Jacobs

We take note of your intention to get rid of us.

The alternative that you may consider is to simply pay R200 instead of R100 + R100 on the same day, or R100 today and R100 tomorrow.

Kind regards

Management:  Protea Metering
PJ
Peter J's update26 Aug 2024, 11:55
Reviewer Update
The first 100 rand failed (declined) and when I tried again (100) it would not allow me to pay.

You are aware of this, as I've sent both payment documents (declined and successful).
On top of that you want to fine people who make the "mistake" I did. Fix your system or put the rules on your dashboard.

Thanks