Very fuming customer from Grand Central Apartments

I am fuming with the service of this company. I paid my accound so that they can unlock my electricity meter. As per their contract it clearly stipulates that once one makes a payment to them then one needs to send them POP. I did that now they are saying the amount needs to reflect on their bank account first before unlocking my electricity meter. I made an immediate payment from Capitec to their Nedbank account and they say It does not apply to their Nedback account. The immediate payment option and now i have to take in the dark. Thanks to them and loadshedding. This is a *** company with no sympathy for their customers. The whole information written on their contract contradicts everything written on their contract. The contract clearly states "Receipts of payment will only be accepted until 18h00 for reconnections on the same day"!. Worst part i have an infant at home to warm milk