TK
Taffy K
1 reviews | Active since Oct 2025
30 Oct 2025, 21:45
Very bad service no care for customers the worse than gvt departments
They are the worst people. My electricity went off around 4pm and i paid around 5pm. Called their office and they said electricity will be reinstated in 20 min after loading tokens. By 7pm there was still no electricity. I was told a technician will be sent out. At 10 pm we still did not have electricity. This is not the first time. We need to fight this company's monopoly because they have the worst service yet people are left with no choice buy to use them in certain complexes.
Helpful (0)
Replies (4)0
Replies (4)
Protea Metering's replyOfficial
31 Oct 2025, 08:06Good day Taffy
The information that is provided is unfortunately insufficient to locate the account on our system. May you kindly provide the account number or the unit address to enable us to investigate the matter and provide you with feedback.
Kind regards,
Protea Metering
The information that is provided is unfortunately insufficient to locate the account on our system. May you kindly provide the account number or the unit address to enable us to investigate the matter and provide you with feedback.
Kind regards,
Protea Metering
Protea Metering's reply31 Oct 2025, 08:06
Official
Good day Taffy
The information that is provided is unfortunately insufficient to locate the account on our system. May you kindly provide the account number or the unit address to enable us to investigate the matter and provide you with feedback.
Kind regards,
Protea Metering
The information that is provided is unfortunately insufficient to locate the account on our system. May you kindly provide the account number or the unit address to enable us to investigate the matter and provide you with feedback.
Kind regards,
Protea Metering
TK
Taffy K's updateReviewer Update
31 Oct 2025, 08:26Unit 146 Northgate Heights. Still no electricity up to now. The phones do not get answered. I told your agents yesterday that i had a matric child preparing for todays exam but they promised to restore electricity. You have the worst service ever.
TK
Taffy K's update31 Oct 2025, 08:26
Reviewer Update
Unit 146 Northgate Heights. Still no electricity up to now. The phones do not get answered. I told your agents yesterday that i had a matric child preparing for todays exam but they promised to restore electricity. You have the worst service ever.
Protea Metering's replyOfficial
31 Oct 2025, 09:07Good day Taffy
We sicerely regret the inconvenience. Thank you for providing the account details. We regard this as an urgent matter and one of our team members will contact you directly to resolve the issue.
Kind regards,
Protea Metering
We sicerely regret the inconvenience. Thank you for providing the account details. We regard this as an urgent matter and one of our team members will contact you directly to resolve the issue.
Kind regards,
Protea Metering
Protea Metering's reply31 Oct 2025, 09:07
Official
Good day Taffy
We sicerely regret the inconvenience. Thank you for providing the account details. We regard this as an urgent matter and one of our team members will contact you directly to resolve the issue.
Kind regards,
Protea Metering
We sicerely regret the inconvenience. Thank you for providing the account details. We regard this as an urgent matter and one of our team members will contact you directly to resolve the issue.
Kind regards,
Protea Metering
Protea Metering's replyOfficial
31 Oct 2025, 11:00Good day Taffy
One of our team members did contact you telephonically - thank you for taking the call.
The matter was escalated to our technical team as extremely urgent, and we expect them to be on site as soon as they possibly can.
We will keep you updated on the progress.
Once again, please accept our apology.
Kind regards,
Protea Metering
One of our team members did contact you telephonically - thank you for taking the call.
The matter was escalated to our technical team as extremely urgent, and we expect them to be on site as soon as they possibly can.
We will keep you updated on the progress.
Once again, please accept our apology.
Kind regards,
Protea Metering
Protea Metering's reply31 Oct 2025, 11:00
Official
Good day Taffy
One of our team members did contact you telephonically - thank you for taking the call.
The matter was escalated to our technical team as extremely urgent, and we expect them to be on site as soon as they possibly can.
We will keep you updated on the progress.
Once again, please accept our apology.
Kind regards,
Protea Metering
One of our team members did contact you telephonically - thank you for taking the call.
The matter was escalated to our technical team as extremely urgent, and we expect them to be on site as soon as they possibly can.
We will keep you updated on the progress.
Once again, please accept our apology.
Kind regards,
Protea Metering