SM
Siyamthanda M
1 reviews | Active since Nov 2022
17 Apr 2024, 23:07
Very Bad 😞😔
I moved to a New apartment Grand Central Towers they billed me R240 upfront for electricity. The bad 😞😔 is I am in the dark slept hungry. When I query the wanted a lot of documents, lease,I'd en proof of payment from the afternoon till now.
Helpful (0)
Replies (7)0
Replies (7)
Protea Metering's replyOfficial
18 Apr 2024, 09:32Good day Siyamthanda.
On your OAMI profile you indicated the date of occupation as 12/04/2024, but you only made a payment on 17/04/2024. This is a credit wallet account where you need to make payment upfront to maintain a credit balance on the account.
The purpose of the application & relevant documents is to ensure that there are no charges on your account prior to your date of occupation. The required documents also allows us to capture contact details that enables us to have communication with you, and provide you with information.
Kindly ensure that you keep track of the available credit, and that you maintain a credit balance to prevent a disconnection of the electricity supply.
Kind regards
Management: Protea Metering
On your OAMI profile you indicated the date of occupation as 12/04/2024, but you only made a payment on 17/04/2024. This is a credit wallet account where you need to make payment upfront to maintain a credit balance on the account.
The purpose of the application & relevant documents is to ensure that there are no charges on your account prior to your date of occupation. The required documents also allows us to capture contact details that enables us to have communication with you, and provide you with information.
Kindly ensure that you keep track of the available credit, and that you maintain a credit balance to prevent a disconnection of the electricity supply.
Kind regards
Management: Protea Metering
Protea Metering's reply18 Apr 2024, 09:32
Official
Good day Siyamthanda.
On your OAMI profile you indicated the date of occupation as 12/04/2024, but you only made a payment on 17/04/2024. This is a credit wallet account where you need to make payment upfront to maintain a credit balance on the account.
The purpose of the application & relevant documents is to ensure that there are no charges on your account prior to your date of occupation. The required documents also allows us to capture contact details that enables us to have communication with you, and provide you with information.
Kindly ensure that you keep track of the available credit, and that you maintain a credit balance to prevent a disconnection of the electricity supply.
Kind regards
Management: Protea Metering
On your OAMI profile you indicated the date of occupation as 12/04/2024, but you only made a payment on 17/04/2024. This is a credit wallet account where you need to make payment upfront to maintain a credit balance on the account.
The purpose of the application & relevant documents is to ensure that there are no charges on your account prior to your date of occupation. The required documents also allows us to capture contact details that enables us to have communication with you, and provide you with information.
Kindly ensure that you keep track of the available credit, and that you maintain a credit balance to prevent a disconnection of the electricity supply.
Kind regards
Management: Protea Metering
SM
Siyamthanda M's updateReviewer Update
18 Apr 2024, 10:00I signed the lease on the 12 th and register only. I never occupied the flat since last week I ve been communicating with you when you send the Bill that I am not yet moved in. As the complex doesn't have enough parking still waiting to be allocated parking.
So don't make like you care because you right email someone answer it's only on 17th I occupied I did communicate and pay but still there was no power.
The people working there they keeping on asking silly questions documents, complex name and number...but the know very well as you say that it show 12th.
I even ask in other email how does your reading's charge me but not yet staying there if it's accurate??? En the reply that I must advise when I moved in.
But every night after 9 pm I will receive a bill with R 10 Extra
So don't make like you care because you right email someone answer it's only on 17th I occupied I did communicate and pay but still there was no power.
The people working there they keeping on asking silly questions documents, complex name and number...but the know very well as you say that it show 12th.
I even ask in other email how does your reading's charge me but not yet staying there if it's accurate??? En the reply that I must advise when I moved in.
But every night after 9 pm I will receive a bill with R 10 Extra
SM
Siyamthanda M's update18 Apr 2024, 10:00
Reviewer Update
I signed the lease on the 12 th and register only. I never occupied the flat since last week I ve been communicating with you when you send the Bill that I am not yet moved in. As the complex doesn't have enough parking still waiting to be allocated parking.
So don't make like you care because you right email someone answer it's only on 17th I occupied I did communicate and pay but still there was no power.
The people working there they keeping on asking silly questions documents, complex name and number...but the know very well as you say that it show 12th.
I even ask in other email how does your reading's charge me but not yet staying there if it's accurate??? En the reply that I must advise when I moved in.
But every night after 9 pm I will receive a bill with R 10 Extra
So don't make like you care because you right email someone answer it's only on 17th I occupied I did communicate and pay but still there was no power.
The people working there they keeping on asking silly questions documents, complex name and number...but the know very well as you say that it show 12th.
I even ask in other email how does your reading's charge me but not yet staying there if it's accurate??? En the reply that I must advise when I moved in.
But every night after 9 pm I will receive a bill with R 10 Extra
SM
Siyamthanda M's updateReviewer Update
18 Apr 2024, 10:03I only got electricity this morning. I slept without food last night hungry en cold. I bought stuff that needs to be in the fridge. I still needs to understand how I was billed from the 12 th but I only occupied the flat last night 😞
SM
Siyamthanda M's update18 Apr 2024, 10:03
Reviewer Update
I only got electricity this morning. I slept without food last night hungry en cold. I bought stuff that needs to be in the fridge. I still needs to understand how I was billed from the 12 th but I only occupied the flat last night 😞
Protea Metering's replyOfficial
18 Apr 2024, 15:28Good day Siyamthanda.
From the 12th already there has been low but consistent consumption of electricity. You might have left on a light, or perhaps a fridge was plugged in.
Whatever the case, we are not on site and we cannot explain what has been using electricity in your unit since the 12th.
There is a fixed charge also linked to the account, that gets deducted in daily portions. If you logon to your OAMI profile you will be able to view full details in terms of invoices, readings, consumption figures, remaining credits etc.
Kind regards
Management: Protea Metering
From the 12th already there has been low but consistent consumption of electricity. You might have left on a light, or perhaps a fridge was plugged in.
Whatever the case, we are not on site and we cannot explain what has been using electricity in your unit since the 12th.
There is a fixed charge also linked to the account, that gets deducted in daily portions. If you logon to your OAMI profile you will be able to view full details in terms of invoices, readings, consumption figures, remaining credits etc.
Kind regards
Management: Protea Metering
Protea Metering's reply18 Apr 2024, 15:28
Official
Good day Siyamthanda.
From the 12th already there has been low but consistent consumption of electricity. You might have left on a light, or perhaps a fridge was plugged in.
Whatever the case, we are not on site and we cannot explain what has been using electricity in your unit since the 12th.
There is a fixed charge also linked to the account, that gets deducted in daily portions. If you logon to your OAMI profile you will be able to view full details in terms of invoices, readings, consumption figures, remaining credits etc.
Kind regards
Management: Protea Metering
From the 12th already there has been low but consistent consumption of electricity. You might have left on a light, or perhaps a fridge was plugged in.
Whatever the case, we are not on site and we cannot explain what has been using electricity in your unit since the 12th.
There is a fixed charge also linked to the account, that gets deducted in daily portions. If you logon to your OAMI profile you will be able to view full details in terms of invoices, readings, consumption figures, remaining credits etc.
Kind regards
Management: Protea Metering
SM
Siyamthanda M's updateReviewer Update
18 Apr 2024, 15:32No that is not a case my dear I moved my stuff yesterday I only sweep en put curtains on that's all. You must just admit that you just charged people without making sure of the facts. My problem was that I paid en still remain with no power. En in previous emails you quoted that you will start charging me the day I moved as yesterday but noooooo that was not the case
SM
Siyamthanda M's update18 Apr 2024, 15:32
Reviewer Update
No that is not a case my dear I moved my stuff yesterday I only sweep en put curtains on that's all. You must just admit that you just charged people without making sure of the facts. My problem was that I paid en still remain with no power. En in previous emails you quoted that you will start charging me the day I moved as yesterday but noooooo that was not the case
SM
Siyamthanda M's updateReviewer Update
18 Apr 2024, 15:34Those fixed charges is for what?? Even if I don't use electric equipment it's only lights ?? En why the is the same amount cz electricity we use differ and I don't have lot of appliances..
SM
Siyamthanda M's update18 Apr 2024, 15:34
Reviewer Update
Those fixed charges is for what?? Even if I don't use electric equipment it's only lights ?? En why the is the same amount cz electricity we use differ and I don't have lot of appliances..
Protea Metering's replyOfficial
19 Apr 2024, 07:19Good day Siyamthanda.
We will continue the discussion in email, where we can add attachments etc.
Kind regards
Management: Protea Metering
We will continue the discussion in email, where we can add attachments etc.
Kind regards
Management: Protea Metering
Protea Metering's reply19 Apr 2024, 07:19
Official
Good day Siyamthanda.
We will continue the discussion in email, where we can add attachments etc.
Kind regards
Management: Protea Metering
We will continue the discussion in email, where we can add attachments etc.
Kind regards
Management: Protea Metering