DN
Divesshinee N
1 reviews | Active since Dec 2017
10 Nov 2021, 12:40
Useless service provider!!!!!
Sitting with no electricity since 10:30 this morning after making a purchase. Made a call to the call centre and was told there's a "communication error" I should wait for 10 minutes if it doesn't get sorted out she will have to send out a technician and she will call me in 15 minutes with an update. No call back so I call in again only to be told the exact same thing by another agent. I speak to the manager and was told the first available technician will come through but I cannot be given a time, so besides sitting for no electricity for 2 hours I should now sit and twiddle my thumbs until Protea Meterings technicians decide they have time to come through!!!!! I have never seen a company who holds this much incompetence!!!! Their service is utterly disgusting to say the least!!!!!
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Replies (5)0
Replies (5)
Protea Metering's replyOfficial
10 Nov 2021, 14:10Good day Divesshinee
Since the meter communication is reliant on radio- and cell phone signals, it may unfortunately be influenced by the current load shedding situation.
It is unfortunately not possible when you phone in for the agent who takes your call to provide the time of when a technician will be at your unit.
The Call Centre agent gives the matter through to a supervisor in the Technical Department, who manages the job cards for the team of technicians.
By establishing which technician is closest to be able to attend to the matter the quickest, the supervisor will then allocate the job card.
Due to the load shedding that also effects the flow of traffic it is impossible to tell beforehand at what time a technician will arrive at the unit. Please be assured that every matter gets attended to as soon as we possibly can.
Kind regards
Management: Protea Metering
Since the meter communication is reliant on radio- and cell phone signals, it may unfortunately be influenced by the current load shedding situation.
It is unfortunately not possible when you phone in for the agent who takes your call to provide the time of when a technician will be at your unit.
The Call Centre agent gives the matter through to a supervisor in the Technical Department, who manages the job cards for the team of technicians.
By establishing which technician is closest to be able to attend to the matter the quickest, the supervisor will then allocate the job card.
Due to the load shedding that also effects the flow of traffic it is impossible to tell beforehand at what time a technician will arrive at the unit. Please be assured that every matter gets attended to as soon as we possibly can.
Kind regards
Management: Protea Metering
Protea Metering's reply10 Nov 2021, 14:10
Official
Good day Divesshinee
Since the meter communication is reliant on radio- and cell phone signals, it may unfortunately be influenced by the current load shedding situation.
It is unfortunately not possible when you phone in for the agent who takes your call to provide the time of when a technician will be at your unit.
The Call Centre agent gives the matter through to a supervisor in the Technical Department, who manages the job cards for the team of technicians.
By establishing which technician is closest to be able to attend to the matter the quickest, the supervisor will then allocate the job card.
Due to the load shedding that also effects the flow of traffic it is impossible to tell beforehand at what time a technician will arrive at the unit. Please be assured that every matter gets attended to as soon as we possibly can.
Kind regards
Management: Protea Metering
Since the meter communication is reliant on radio- and cell phone signals, it may unfortunately be influenced by the current load shedding situation.
It is unfortunately not possible when you phone in for the agent who takes your call to provide the time of when a technician will be at your unit.
The Call Centre agent gives the matter through to a supervisor in the Technical Department, who manages the job cards for the team of technicians.
By establishing which technician is closest to be able to attend to the matter the quickest, the supervisor will then allocate the job card.
Due to the load shedding that also effects the flow of traffic it is impossible to tell beforehand at what time a technician will arrive at the unit. Please be assured that every matter gets attended to as soon as we possibly can.
Kind regards
Management: Protea Metering
DN
Divesshinee N's updateReviewer Update
11 Nov 2021, 22:25This is no excuse for your pathetic service!!! No technician showed up until now, neither did anyone bother to follow up on whether the "communication error" was resolved or not, so how is that "attending to every matter as soon as you can"??!!
Protea Metering clearly hasn't seen or just chooses to ignore the bad reviews they receive which seems to get worse by the second!
Hope the Management of Protea Metering feels better by replying with such ****!
Protea Metering clearly hasn't seen or just chooses to ignore the bad reviews they receive which seems to get worse by the second!
Hope the Management of Protea Metering feels better by replying with such ****!
DN
Divesshinee N's update11 Nov 2021, 22:25
Reviewer Update
This is no excuse for your pathetic service!!! No technician showed up until now, neither did anyone bother to follow up on whether the "communication error" was resolved or not, so how is that "attending to every matter as soon as you can"??!!
Protea Metering clearly hasn't seen or just chooses to ignore the bad reviews they receive which seems to get worse by the second!
Hope the Management of Protea Metering feels better by replying with such ****!
Protea Metering clearly hasn't seen or just chooses to ignore the bad reviews they receive which seems to get worse by the second!
Hope the Management of Protea Metering feels better by replying with such ****!
Protea Metering's replyOfficial
12 Nov 2021, 07:57Good day Divesshinee
Indeed load shedding surely affects among others, the communication signals and the flow of traffic when traffic lights are off.
Kindly provide either your account number or the address?
And kindly confirm if the technician attended to and resolved the matter?
Warm regards
Management: Protea Metering
Indeed load shedding surely affects among others, the communication signals and the flow of traffic when traffic lights are off.
Kindly provide either your account number or the address?
And kindly confirm if the technician attended to and resolved the matter?
Warm regards
Management: Protea Metering
Protea Metering's reply12 Nov 2021, 07:57
Official
Good day Divesshinee
Indeed load shedding surely affects among others, the communication signals and the flow of traffic when traffic lights are off.
Kindly provide either your account number or the address?
And kindly confirm if the technician attended to and resolved the matter?
Warm regards
Management: Protea Metering
Indeed load shedding surely affects among others, the communication signals and the flow of traffic when traffic lights are off.
Kindly provide either your account number or the address?
And kindly confirm if the technician attended to and resolved the matter?
Warm regards
Management: Protea Metering
DN
Divesshinee N's updateReviewer Update
12 Nov 2021, 08:22As I already said No one came through, neither did anyone bother to do a follow up with me! So if the electricity didn't come on was I expected to sit and wait 2 days for the electrician to show up?!!! And what if I try and load electricity again and the same thing happens? Am I going to have to wait and receive the same excuses?
I am not willing to post my address or account number. You can call me on *** for those details if your company even cares enough to do so.
I am not willing to post my address or account number. You can call me on *** for those details if your company even cares enough to do so.
DN
Divesshinee N's update12 Nov 2021, 08:22
Reviewer Update
As I already said No one came through, neither did anyone bother to do a follow up with me! So if the electricity didn't come on was I expected to sit and wait 2 days for the electrician to show up?!!! And what if I try and load electricity again and the same thing happens? Am I going to have to wait and receive the same excuses?
I am not willing to post my address or account number. You can call me on *** for those details if your company even cares enough to do so.
I am not willing to post my address or account number. You can call me on *** for those details if your company even cares enough to do so.
Protea Metering's replyOfficial
12 Nov 2021, 09:39Please note that this is unfortunately not a forum where you can get proper assistance without us having sufficient information, i.e. an account number or the address. The number during office hours to call to provide the account number or address to get assistance is ***.
Protea Metering's reply12 Nov 2021, 09:39
Official
Please note that this is unfortunately not a forum where you can get proper assistance without us having sufficient information, i.e. an account number or the address. The number during office hours to call to provide the account number or address to get assistance is ***.