Useless service

I moved into a new apartment where Proteametering was in charge of the electricity connection, they cut the electricity connection due to the previous tenant that stayed there not paying I contacted them and was told to send a R1000 deposit to apply for a account on my name, I DID THAT its now been 4 days with no electricity, when you call they don't answer, when I send an email a Sonja responds and sends me back and forth telling me to send my application to [Email Removed] which is what I have been doing. Such inconvenience when I've already paid my money is not acceptable!!!