TP
Thabo P
1 reviews | Active since Apr 2022
02 Feb 2023, 13:29
Useless Protea Metering
This useless company that we buy electricity from, everytime you load electricity via banking app, they don't load it. When you sent sms to their support they don't respond. Where can one report this company?
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Replies (1)
Protea Metering's replyOfficial
03 Feb 2023, 09:58Good day Thabo
Unfortunately the load shedding situation has an effect on the communications systems through which the loading is done.
Although it is beyond our control we sincerely regret the inconvenience suffered due to the delayed loading of electricity.
To avoid a re-occurrence our advice would be to allow sufficient time and load electricity before it is depleted.
Please note that the sms service is only available after hours. In future kindly contact us via telephone on *** if it is during office hours.
Kind regards
Management: Protea Metering
Unfortunately the load shedding situation has an effect on the communications systems through which the loading is done.
Although it is beyond our control we sincerely regret the inconvenience suffered due to the delayed loading of electricity.
To avoid a re-occurrence our advice would be to allow sufficient time and load electricity before it is depleted.
Please note that the sms service is only available after hours. In future kindly contact us via telephone on *** if it is during office hours.
Kind regards
Management: Protea Metering
Protea Metering's reply03 Feb 2023, 09:58
Official
Good day Thabo
Unfortunately the load shedding situation has an effect on the communications systems through which the loading is done.
Although it is beyond our control we sincerely regret the inconvenience suffered due to the delayed loading of electricity.
To avoid a re-occurrence our advice would be to allow sufficient time and load electricity before it is depleted.
Please note that the sms service is only available after hours. In future kindly contact us via telephone on *** if it is during office hours.
Kind regards
Management: Protea Metering
Unfortunately the load shedding situation has an effect on the communications systems through which the loading is done.
Although it is beyond our control we sincerely regret the inconvenience suffered due to the delayed loading of electricity.
To avoid a re-occurrence our advice would be to allow sufficient time and load electricity before it is depleted.
Please note that the sms service is only available after hours. In future kindly contact us via telephone on *** if it is during office hours.
Kind regards
Management: Protea Metering