MR
Michelle R
1 reviews | Active since Mar 2017
10 Aug 2021, 13:23
Useless
The service's are very bad are been charged ridiculous monies for landlords, prepaid transaction cost and invoiced for prepaid. My question is what is the purpose of a prepaid meter? It seems like protea Metering has no idea how prepaid Metering are operated
Helpful (0)
Replies (3)0
Replies (3)
Protea Metering's replyOfficial
10 Aug 2021, 16:17Good day Michelle
Kindly note the following please?
You may be on the credit wallet system that is indeed different from prepaid?
Kindly contact our offices and please get in touch with the Portfolio Manger for the complex that you are living in for more details to provide clarity?
Kind regards
Management: Protea Metering
Kindly note the following please?
- Even if collections are done on behalf of the landlord, the promulgated Council tariffs are applicable.
- We have no control over the transaction fees that are deducted by the different vending platforms. EFT into our Nedbank account is without any transaction fee.
- An invoice should indeed be processed - we cannot just have receipts without a sale for the same value - therefore invoices are indeed processed. We are applying standard book keeping principles.
You may be on the credit wallet system that is indeed different from prepaid?
Kindly contact our offices and please get in touch with the Portfolio Manger for the complex that you are living in for more details to provide clarity?
Kind regards
Management: Protea Metering
Protea Metering's reply10 Aug 2021, 16:17
Official
Good day Michelle
Kindly note the following please?
You may be on the credit wallet system that is indeed different from prepaid?
Kindly contact our offices and please get in touch with the Portfolio Manger for the complex that you are living in for more details to provide clarity?
Kind regards
Management: Protea Metering
Kindly note the following please?
- Even if collections are done on behalf of the landlord, the promulgated Council tariffs are applicable.
- We have no control over the transaction fees that are deducted by the different vending platforms. EFT into our Nedbank account is without any transaction fee.
- An invoice should indeed be processed - we cannot just have receipts without a sale for the same value - therefore invoices are indeed processed. We are applying standard book keeping principles.
You may be on the credit wallet system that is indeed different from prepaid?
Kindly contact our offices and please get in touch with the Portfolio Manger for the complex that you are living in for more details to provide clarity?
Kind regards
Management: Protea Metering
MR
Michelle R's updateReviewer Update
10 Aug 2021, 16:24Please note we don't get such responses from your head office instead they choose to hang up our calls, your customer service is ridiculous
MR
Michelle R's update10 Aug 2021, 16:24
Reviewer Update
Please note we don't get such responses from your head office instead they choose to hang up our calls, your customer service is ridiculous
Protea Metering's replyOfficial
10 Aug 2021, 19:07Good evening Michelle
We are applying Covid regulations in terms of the number of people allowed to be at the office, while the rest are working from home. This scenario unfortunately has its challenges where connection to the main systems are reliant on internet connectivity - it is unfortunately not exactly as good as when everybody is allowed to be at the office and not depending on the quality of internet connections. We are however doing our utmost to maintain the same level of service delivery. We regret the inconvenience that you had suffered.
You are still welcome to ask for the email address of the Portfolio Manger who handles your complex - direct contact with the Portfolio Manger is advisable.
Kind regards
Management: Protea Metering
We are applying Covid regulations in terms of the number of people allowed to be at the office, while the rest are working from home. This scenario unfortunately has its challenges where connection to the main systems are reliant on internet connectivity - it is unfortunately not exactly as good as when everybody is allowed to be at the office and not depending on the quality of internet connections. We are however doing our utmost to maintain the same level of service delivery. We regret the inconvenience that you had suffered.
You are still welcome to ask for the email address of the Portfolio Manger who handles your complex - direct contact with the Portfolio Manger is advisable.
Kind regards
Management: Protea Metering
Protea Metering's reply10 Aug 2021, 19:07
Official
Good evening Michelle
We are applying Covid regulations in terms of the number of people allowed to be at the office, while the rest are working from home. This scenario unfortunately has its challenges where connection to the main systems are reliant on internet connectivity - it is unfortunately not exactly as good as when everybody is allowed to be at the office and not depending on the quality of internet connections. We are however doing our utmost to maintain the same level of service delivery. We regret the inconvenience that you had suffered.
You are still welcome to ask for the email address of the Portfolio Manger who handles your complex - direct contact with the Portfolio Manger is advisable.
Kind regards
Management: Protea Metering
We are applying Covid regulations in terms of the number of people allowed to be at the office, while the rest are working from home. This scenario unfortunately has its challenges where connection to the main systems are reliant on internet connectivity - it is unfortunately not exactly as good as when everybody is allowed to be at the office and not depending on the quality of internet connections. We are however doing our utmost to maintain the same level of service delivery. We regret the inconvenience that you had suffered.
You are still welcome to ask for the email address of the Portfolio Manger who handles your complex - direct contact with the Portfolio Manger is advisable.
Kind regards
Management: Protea Metering