Upset clients

I am very upset that you guys are just deducting my credit that is left on a monthly basis and crediting the landlord for it. I want the money to be paid back on my account since September 2019. I did not agree for you guys to do that.

Why do you guys ask us a prepaid fee when we buy electricity?

I do not under stand we buy our Electricity and water R700 a month and you guys still say we ow on the account it does not make sense at all.

This is totally unacceptable.

I would appricate if you can get back to me as soon as possible.

Kind Regards

Lee-Anne Welkin