MJ
Michelle J
1 reviews | Active since Mar 2026
09 Mar 2026, 15:00
Unwilling to resolve invalid token
I have been having issues with their services for a while . Whenever I purchase electricity tokens, I receive a message from my bank that the service is down. To combat that , I purchased R500 worth of electricity to use later , only to be met with an " invalid token" message and a response stating that there is nothing they can do as I made too many purchases . They cannot tell me how I can provide proper proof. The actual bank purchase was not enough. Writing down the first six digits of a test I performed 38 times was not sufficient . It is just an awful company filled with a level of competence that is baffling. The general unwillingness to help or lack of competence to assist is ridiculous.
Helpful (0)
Replies (2)0
Replies (2)
Protea Metering's replyOfficial
10 Mar 2026, 07:51Good morning Michelle
We regret any inconvenience that you have suffered, and we would love to attend to the matter. To enable us to do so kindly provide the account number, the meter number or the unit address.
Kind regards,
Protea Metering
We regret any inconvenience that you have suffered, and we would love to attend to the matter. To enable us to do so kindly provide the account number, the meter number or the unit address.
Kind regards,
Protea Metering
Protea Metering's reply10 Mar 2026, 07:51
Official
Good morning Michelle
We regret any inconvenience that you have suffered, and we would love to attend to the matter. To enable us to do so kindly provide the account number, the meter number or the unit address.
Kind regards,
Protea Metering
We regret any inconvenience that you have suffered, and we would love to attend to the matter. To enable us to do so kindly provide the account number, the meter number or the unit address.
Kind regards,
Protea Metering
Protea Metering's replyOfficial
11 Mar 2026, 12:18Good day Michelle
With reference to the Hello Peter complaint, and our telephonic discussion yesterday, we would like to provide you with the following feedback:
Your query relates to a transaction that was done on 01/10/2025, for which a token was successfully issued:
Token issued
It is not clear why you are of the opinion that the related token did not load successfully, and why it took so long to contact us.
The problem is that the meter is only able to verify the last 50 tokens. Since the transaction on 01/10/2025 there has been 68 transactions. It is therefore impossible to do the verification test for that transaction at this point.
The reality at this point is that there is no way that the verification test can be done, and we are therefore regrettably unable to assist.
Kindly also refer to the email that we have sent.
Kind regards
Protea Metering
305RYTZ
With reference to the Hello Peter complaint, and our telephonic discussion yesterday, we would like to provide you with the following feedback:
Your query relates to a transaction that was done on 01/10/2025, for which a token was successfully issued:
Token issued
It is not clear why you are of the opinion that the related token did not load successfully, and why it took so long to contact us.
The problem is that the meter is only able to verify the last 50 tokens. Since the transaction on 01/10/2025 there has been 68 transactions. It is therefore impossible to do the verification test for that transaction at this point.
The reality at this point is that there is no way that the verification test can be done, and we are therefore regrettably unable to assist.
Kindly also refer to the email that we have sent.
Kind regards
Protea Metering
305RYTZ
Protea Metering's reply11 Mar 2026, 12:18
Official
Good day Michelle
With reference to the Hello Peter complaint, and our telephonic discussion yesterday, we would like to provide you with the following feedback:
Your query relates to a transaction that was done on 01/10/2025, for which a token was successfully issued:
Token issued
It is not clear why you are of the opinion that the related token did not load successfully, and why it took so long to contact us.
The problem is that the meter is only able to verify the last 50 tokens. Since the transaction on 01/10/2025 there has been 68 transactions. It is therefore impossible to do the verification test for that transaction at this point.
The reality at this point is that there is no way that the verification test can be done, and we are therefore regrettably unable to assist.
Kindly also refer to the email that we have sent.
Kind regards
Protea Metering
305RYTZ
With reference to the Hello Peter complaint, and our telephonic discussion yesterday, we would like to provide you with the following feedback:
Your query relates to a transaction that was done on 01/10/2025, for which a token was successfully issued:
Token issued
It is not clear why you are of the opinion that the related token did not load successfully, and why it took so long to contact us.
The problem is that the meter is only able to verify the last 50 tokens. Since the transaction on 01/10/2025 there has been 68 transactions. It is therefore impossible to do the verification test for that transaction at this point.
The reality at this point is that there is no way that the verification test can be done, and we are therefore regrettably unable to assist.
Kindly also refer to the email that we have sent.
Kind regards
Protea Metering
305RYTZ