AM
Angelina M
1 reviews | Active since Oct 2011
07 Apr 2025, 10:25
Unusual meter reading and balances
I have been experiencing ongoing issue with the meter readings and balances for a week now. I emailed PM on the 31st of Monday about this issue and sent screenshots of my usual spending of +/-R900/pm. I got a feedback from Nelson on the 1st that it's been resolved but unfortunately, it's not. Last week I had to call several times but to date this issue is still not resolved yet PM informed me that it's a known issue. I am now having a negative balance of R5000, mind you I spend hardly a R1000/pm.
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Replies (2)
Protea Metering's replyOfficial
07 Apr 2025, 14:07Good day Angelina
We sincerely regret to take note of the issue.
We have referred it for urgent technical assistance, and we will be in contact with you as soon as we are able to provide a response and a solution.
In the meantime we will ensure that the electricity stays on.
Kindly accept our sincere apology for the inconvenience.
Kind regards,
Protea Metering
We sincerely regret to take note of the issue.
We have referred it for urgent technical assistance, and we will be in contact with you as soon as we are able to provide a response and a solution.
In the meantime we will ensure that the electricity stays on.
Kindly accept our sincere apology for the inconvenience.
Kind regards,
Protea Metering
Protea Metering's reply07 Apr 2025, 14:07
Official
Good day Angelina
We sincerely regret to take note of the issue.
We have referred it for urgent technical assistance, and we will be in contact with you as soon as we are able to provide a response and a solution.
In the meantime we will ensure that the electricity stays on.
Kindly accept our sincere apology for the inconvenience.
Kind regards,
Protea Metering
We sincerely regret to take note of the issue.
We have referred it for urgent technical assistance, and we will be in contact with you as soon as we are able to provide a response and a solution.
In the meantime we will ensure that the electricity stays on.
Kindly accept our sincere apology for the inconvenience.
Kind regards,
Protea Metering
AM
Resolved, thank you so much Protea.
Angelina M's updateReviewer Update
04 Jun 2025, 13:32Resolved, thank you so much Protea.
AM
Angelina M's update04 Jun 2025, 13:32
Reviewer Update
Resolved, thank you so much Protea.