GM
Galeboe M
1 reviews | Active since Jul 2021
24 May 2022, 10:42
************* company yhuuu!!!
Never trust them. I had a query and since they said they will get back to me and they never did. It’s been almost a month now. Protea metering has bad service. Since they have joined us at Southgate Ridge complex. We are paying way more and more and this system that they use of when you buy electricity a portion goes to the water it’s a mess because water bill is killing us now. I thought they are here to make our lives better it even worse
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Replies (3)0
Replies (3)
Protea Metering's replyOfficial
24 May 2022, 12:37Good day Galeboe
We would like to offer our sincerest apology - your query had unfortunately not been escalated for assistance.
The Portfolio Manager will attend to it and communicate with you as soon as possible.
Kind regards
Management: Protea Metering
We would like to offer our sincerest apology - your query had unfortunately not been escalated for assistance.
The Portfolio Manager will attend to it and communicate with you as soon as possible.
Kind regards
Management: Protea Metering
Protea Metering's reply24 May 2022, 12:37
Official
Good day Galeboe
We would like to offer our sincerest apology - your query had unfortunately not been escalated for assistance.
The Portfolio Manager will attend to it and communicate with you as soon as possible.
Kind regards
Management: Protea Metering
We would like to offer our sincerest apology - your query had unfortunately not been escalated for assistance.
The Portfolio Manager will attend to it and communicate with you as soon as possible.
Kind regards
Management: Protea Metering
GM
Galeboe M's updateReviewer Update
24 May 2022, 14:13This is unacceptable. Last time you said the same thing and never got back at me. You guys takes our queries and dump them aside. You don’t stand up to your promises but all you know is to quickly collect money but fail to hear the complains for the clients. Such a very very poor service. I can’t wait to find myself out of Southgate ridge because of PROTEA METERING SERVICE You take people for granted
GM
Galeboe M's update24 May 2022, 14:13
Reviewer Update
This is unacceptable. Last time you said the same thing and never got back at me. You guys takes our queries and dump them aside. You don’t stand up to your promises but all you know is to quickly collect money but fail to hear the complains for the clients. Such a very very poor service. I can’t wait to find myself out of Southgate ridge because of PROTEA METERING SERVICE You take people for granted
Protea Metering's replyOfficial
26 May 2022, 12:34Good day Galeboe
Our contract with building management entails that we should collect the water funds as well to enable them to keep payments of the bulk water account up to date. Should the bulk account payments fall into arrears, the Council may suspend the services to the whole complex.
Each water invoice that you receive is processed according to you actual consumption, and according to the promulgated tariff structure over which neither Protea Metering not the Body Corporate have any control.
Should no payment for the water account be received by the due date reflected on the invoice, a portion of the next prepaid electricity purchase amount gets deducted and allocated towards the water account.
Our suggestion would be that you plan for the monthly water expense as well, and that you ensure to pay the water invoice in full by the due date. This will ensure that no water funds gets deducted when you pay for electricity.
We will also communicate with you in email to once again share the information that was conveyed before.
Kind regards
Management: Protea Metering
Our contract with building management entails that we should collect the water funds as well to enable them to keep payments of the bulk water account up to date. Should the bulk account payments fall into arrears, the Council may suspend the services to the whole complex.
Each water invoice that you receive is processed according to you actual consumption, and according to the promulgated tariff structure over which neither Protea Metering not the Body Corporate have any control.
Should no payment for the water account be received by the due date reflected on the invoice, a portion of the next prepaid electricity purchase amount gets deducted and allocated towards the water account.
Our suggestion would be that you plan for the monthly water expense as well, and that you ensure to pay the water invoice in full by the due date. This will ensure that no water funds gets deducted when you pay for electricity.
We will also communicate with you in email to once again share the information that was conveyed before.
Kind regards
Management: Protea Metering
Protea Metering's reply26 May 2022, 12:34
Official
Good day Galeboe
Our contract with building management entails that we should collect the water funds as well to enable them to keep payments of the bulk water account up to date. Should the bulk account payments fall into arrears, the Council may suspend the services to the whole complex.
Each water invoice that you receive is processed according to you actual consumption, and according to the promulgated tariff structure over which neither Protea Metering not the Body Corporate have any control.
Should no payment for the water account be received by the due date reflected on the invoice, a portion of the next prepaid electricity purchase amount gets deducted and allocated towards the water account.
Our suggestion would be that you plan for the monthly water expense as well, and that you ensure to pay the water invoice in full by the due date. This will ensure that no water funds gets deducted when you pay for electricity.
We will also communicate with you in email to once again share the information that was conveyed before.
Kind regards
Management: Protea Metering
Our contract with building management entails that we should collect the water funds as well to enable them to keep payments of the bulk water account up to date. Should the bulk account payments fall into arrears, the Council may suspend the services to the whole complex.
Each water invoice that you receive is processed according to you actual consumption, and according to the promulgated tariff structure over which neither Protea Metering not the Body Corporate have any control.
Should no payment for the water account be received by the due date reflected on the invoice, a portion of the next prepaid electricity purchase amount gets deducted and allocated towards the water account.
Our suggestion would be that you plan for the monthly water expense as well, and that you ensure to pay the water invoice in full by the due date. This will ensure that no water funds gets deducted when you pay for electricity.
We will also communicate with you in email to once again share the information that was conveyed before.
Kind regards
Management: Protea Metering