Unpleasant customer service

I called in regarding a power outage at Molware (today around 6:30pm) and received the worst service ever. I've had at least 3 prior incidents and all the agents that helped me were very efficient and helpful but the lady who helped me today was rude, doesn't care to listen to what you are saying and expects unreasonable things to transpire on a call. She needs client care training and also she needs to ensure she is working where we cannot hear here her family members and children in the background. Thanks to the technicians that assisted though, we had our power back quicker than I anticipated. Just the agent that left a bitter taste in my mouth.