GM
Gladys M
1 reviews | Active since Sept 2019
18 Sept 2019, 16:08
unhappy off there Service and belling
i am so unhappy in the last few weeks, the manner we have been billed and our usage of utilities does not add up.
We since tried to switch the geyser off, made sure that shower with less water, but all that was fruitless.
Yesterday, 17 Sep 2019, I went to SASOL garage to top up because my balance was R70 when I logged in. I loaded R100 and drove off to the flat, which is less than 5min drive. Upon arrival, my balance was R163! Withing 5 min, R7 worth of consumption was deducted even though there was no one at the flat within 5min.
This is not fair. What shocks us is that, it's not even cold and we not using heaters. Please assist me, because so far, I have loaded R800 and the month is yet to come to the end!
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Protea Metering's replyOfficial
11 Oct 2019, 07:20Good day Gladys
Without having the information of your address or the account number, it seems that you have not paid the account for water and sewer. As soon as the water & sewer account falls into arrears the system will automatically allocate a portion of the amount towards the overdue water account.
Kindly forward an email to our info email address to enable us to get the account details and attend to your query?
Kind regards
Management: Protea Metering
Without having the information of your address or the account number, it seems that you have not paid the account for water and sewer. As soon as the water & sewer account falls into arrears the system will automatically allocate a portion of the amount towards the overdue water account.
Kindly forward an email to our info email address to enable us to get the account details and attend to your query?
Kind regards
Management: Protea Metering
Protea Metering's reply11 Oct 2019, 07:20
Official
Good day Gladys
Without having the information of your address or the account number, it seems that you have not paid the account for water and sewer. As soon as the water & sewer account falls into arrears the system will automatically allocate a portion of the amount towards the overdue water account.
Kindly forward an email to our info email address to enable us to get the account details and attend to your query?
Kind regards
Management: Protea Metering
Without having the information of your address or the account number, it seems that you have not paid the account for water and sewer. As soon as the water & sewer account falls into arrears the system will automatically allocate a portion of the amount towards the overdue water account.
Kindly forward an email to our info email address to enable us to get the account details and attend to your query?
Kind regards
Management: Protea Metering