1 reviews | Active since Jul 2017
Unfairly Charged - Protea Metering
Protea Metering is a real ****. I pay my water and electricity bill as one on the OAMI application and recently, I started receiving invoices that were rather astronomical. Then this month I am being charged late payment/interest fees along with a so called deposit that does not make sense. I have been querying the water bill and immediately after that I get slapped with an amount of R859 for water. The irony is that I have been paying an average for R450 per month so how does water usage double when nothing has changed in my usage patterns. A so called portfolio manager was meant to contact me but just never did (no surprise there) All I got from this portfolio manager was a hefty water bill with interest charges?
Protea Metering is forced on us because we live in a complex but this is a real *******!
Please note that you have 2 separate accounts - Prepaid electricity and Postpaid water.
You are advised to make payment for the water account separately by the due date. Only once the invoice falls into arrears, the system will take a portion of an electricity purchase and allocate it to the overdue water account.
The water funds are collected on behalf of the Body Corporate, who is responsible for payment of the bulk water account.
Water postpaid invoices are processed according to the actual readings on the meters - each household is therefore paying for water according to their individual consumption and the charges are according to the promulgate COJ tariff structure.
There are indeed no changes in you consumption patterns - kindly note that the invoice in question includes additional items ie. the warning fee for the Letter of Demand that was sent on 07/09/2021 as well as a deposit increase of R220.
Please do not hesitate to communicate with us should any further information or assistance be required?
Warm regards
Management: Protea Metering
Please note that you have 2 separate accounts - Prepaid electricity and Postpaid water.
You are advised to make payment for the water account separately by the due date. Only once the invoice falls into arrears, the system will take a portion of an electricity purchase and allocate it to the overdue water account.
The water funds are collected on behalf of the Body Corporate, who is responsible for payment of the bulk water account.
Water postpaid invoices are processed according to the actual readings on the meters - each household is therefore paying for water according to their individual consumption and the charges are according to the promulgate COJ tariff structure.
There are indeed no changes in you consumption patterns - kindly note that the invoice in question includes additional items ie. the warning fee for the Letter of Demand that was sent on 07/09/2021 as well as a deposit increase of R220.
Please do not hesitate to communicate with us should any further information or assistance be required?
Warm regards
Management: Protea Metering