Unfairly charged for burst geysers

Good day my name is Robyn Africa I reside at Greenfields Estate Randfontein in a 1 bedroom flat The estate belongs to Zelri Properties. Around the 10th to 20th September 2024 the geysers burst and the maintanence worker (Kamogelo) reported to the complex Manager (Thapelo) regarding the burst geysers. The geysers was fixed within 24hours On the 3rd of October 2024 my water meter reading was R724.92 and Protea Metering billed me for the burst geyser. I reported the incident to the managers on site and contacted someone from head office and spoke to (Riaan) And he told me to contact the service providers which is Protea Metering With no response from Protea Metering I visited the office Zelri have on site seeking help once again from the site Managers and maintenance workers. The site Manager (Thapelo) tried his utmost best to contact Protea Metering and Head Office of Zelri, where they had told him they will get back to him with the matter ASAP. On the 12th October 2024 my water meter reading increased again to R763.97

I am unable to purchase electricity cause they say I first need to pay the R763.97 of my water I have been sitting without electricity for close to 3 weeks already with my 6 year old daughter. Protea Metering and Zelri Properties Head Office is ******** to the fact that I was billed unfairly for their burst geysers.

Hellopeter please help me sort out this mess since the people responsible are ********.