RM
Ronald M
1 reviews | Active since Sept 2016
18 Jun 2022, 09:12
Unfair Charges and Ignored Communications
Protea metering has changed my meter without my knowledge and since they have changed the meter, the readings skyrocketed to some ununderstandable figures such as 47000 litres of water used by 2 people. Trying to contact them led to being ignored and all the questions that i asked about why the meter was changed and why didn't i know about as the owner of the house were ignored by Carmen and then they went in and blocked my account to prevent me from buying electricity. I never saw the new meter reading at zero and now i'm forced to pay for usage that i don't know where it started from.
Helpful (0)
Replies (7)0
Replies (7)
Protea Metering's replyOfficial
20 Jun 2022, 11:35Good day Ronald
Kindly note that the Body Corporate is signed on for the bulk water account, and that the individual water meters are their property. Please refer to the response that was sent on your email query.
When it comes to light that a meter is malfunctioning, the Body Corporate will obtain a quote to have it replaced at their cost.
The monthly recordings of the readings does not allow us any influence over how much was consumed, and neither is it possible for us to explain this. Only the residents of a household have control over that.
The new meter indeed started at a 0 reading, and the billing was done accordingly:
28/02/2022 - 17/03/2022 = 0 - 14 = 14 kl
17/03/2022 - 21/04/2022 = 14 - 17 = 3 kl
21/04/2022 - 19/05/2022 = 17 - 64 = 47 kl
Should the actual reading reflected on the meter not correspond with the reading reflected on the invoice, please submit a date stamped picture reflecting the meter number and the reading. Should it come to light that you were billed according to an incorrect reading, the necessary corrections will be done.
If the reading correspond, you are advised to ensure that you do not have any water leaks.
It is standard practice in our industry for electricity purchases to be blocked for overdue water accounts.
Kind regards
Management: Protea Metering
Kindly note that the Body Corporate is signed on for the bulk water account, and that the individual water meters are their property. Please refer to the response that was sent on your email query.
When it comes to light that a meter is malfunctioning, the Body Corporate will obtain a quote to have it replaced at their cost.
The monthly recordings of the readings does not allow us any influence over how much was consumed, and neither is it possible for us to explain this. Only the residents of a household have control over that.
The new meter indeed started at a 0 reading, and the billing was done accordingly:
28/02/2022 - 17/03/2022 = 0 - 14 = 14 kl
17/03/2022 - 21/04/2022 = 14 - 17 = 3 kl
21/04/2022 - 19/05/2022 = 17 - 64 = 47 kl
Should the actual reading reflected on the meter not correspond with the reading reflected on the invoice, please submit a date stamped picture reflecting the meter number and the reading. Should it come to light that you were billed according to an incorrect reading, the necessary corrections will be done.
If the reading correspond, you are advised to ensure that you do not have any water leaks.
It is standard practice in our industry for electricity purchases to be blocked for overdue water accounts.
Kind regards
Management: Protea Metering
Protea Metering's reply20 Jun 2022, 11:35
Official
Good day Ronald
Kindly note that the Body Corporate is signed on for the bulk water account, and that the individual water meters are their property. Please refer to the response that was sent on your email query.
When it comes to light that a meter is malfunctioning, the Body Corporate will obtain a quote to have it replaced at their cost.
The monthly recordings of the readings does not allow us any influence over how much was consumed, and neither is it possible for us to explain this. Only the residents of a household have control over that.
The new meter indeed started at a 0 reading, and the billing was done accordingly:
28/02/2022 - 17/03/2022 = 0 - 14 = 14 kl
17/03/2022 - 21/04/2022 = 14 - 17 = 3 kl
21/04/2022 - 19/05/2022 = 17 - 64 = 47 kl
Should the actual reading reflected on the meter not correspond with the reading reflected on the invoice, please submit a date stamped picture reflecting the meter number and the reading. Should it come to light that you were billed according to an incorrect reading, the necessary corrections will be done.
If the reading correspond, you are advised to ensure that you do not have any water leaks.
It is standard practice in our industry for electricity purchases to be blocked for overdue water accounts.
Kind regards
Management: Protea Metering
Kindly note that the Body Corporate is signed on for the bulk water account, and that the individual water meters are their property. Please refer to the response that was sent on your email query.
When it comes to light that a meter is malfunctioning, the Body Corporate will obtain a quote to have it replaced at their cost.
The monthly recordings of the readings does not allow us any influence over how much was consumed, and neither is it possible for us to explain this. Only the residents of a household have control over that.
The new meter indeed started at a 0 reading, and the billing was done accordingly:
28/02/2022 - 17/03/2022 = 0 - 14 = 14 kl
17/03/2022 - 21/04/2022 = 14 - 17 = 3 kl
21/04/2022 - 19/05/2022 = 17 - 64 = 47 kl
Should the actual reading reflected on the meter not correspond with the reading reflected on the invoice, please submit a date stamped picture reflecting the meter number and the reading. Should it come to light that you were billed according to an incorrect reading, the necessary corrections will be done.
If the reading correspond, you are advised to ensure that you do not have any water leaks.
It is standard practice in our industry for electricity purchases to be blocked for overdue water accounts.
Kind regards
Management: Protea Metering
RM
Ronald M's updateReviewer Update
22 Jun 2022, 11:23I'm very surprised that your employees do to care to communicate the distinction between what you are responsible for and what Body corporate is responsible for. After several days after sending the emails to them they did not care to provide this information.
I'm not disputing your standard practice for cutting off electricity, i'm complaining that i had concerns that were not being answered but in the process they still cut-off electricity but if this is your best service or answer then that sums up the type of service one gets from Protea Metering..
I'm not disputing your standard practice for cutting off electricity, i'm complaining that i had concerns that were not being answered but in the process they still cut-off electricity but if this is your best service or answer then that sums up the type of service one gets from Protea Metering..
RM
Ronald M's update22 Jun 2022, 11:23
Reviewer Update
I'm very surprised that your employees do to care to communicate the distinction between what you are responsible for and what Body corporate is responsible for. After several days after sending the emails to them they did not care to provide this information.
I'm not disputing your standard practice for cutting off electricity, i'm complaining that i had concerns that were not being answered but in the process they still cut-off electricity but if this is your best service or answer then that sums up the type of service one gets from Protea Metering..
I'm not disputing your standard practice for cutting off electricity, i'm complaining that i had concerns that were not being answered but in the process they still cut-off electricity but if this is your best service or answer then that sums up the type of service one gets from Protea Metering..
Protea Metering's replyOfficial
22 Jun 2022, 13:05Good day Ronald
It seems that your own confirmation of the reading revealed that the invoice was processed according to the correct reading since you have not emailed a picture confirming the contrary.
Nobody switched off the electricity - it is an automated process when the account falls into arrears.
Should you need any further information, kindly contact our offices and we will gladly assist.
Kind regards
Management: Protea Metering
It seems that your own confirmation of the reading revealed that the invoice was processed according to the correct reading since you have not emailed a picture confirming the contrary.
Nobody switched off the electricity - it is an automated process when the account falls into arrears.
Should you need any further information, kindly contact our offices and we will gladly assist.
Kind regards
Management: Protea Metering
Protea Metering's reply22 Jun 2022, 13:05
Official
Good day Ronald
It seems that your own confirmation of the reading revealed that the invoice was processed according to the correct reading since you have not emailed a picture confirming the contrary.
Nobody switched off the electricity - it is an automated process when the account falls into arrears.
Should you need any further information, kindly contact our offices and we will gladly assist.
Kind regards
Management: Protea Metering
It seems that your own confirmation of the reading revealed that the invoice was processed according to the correct reading since you have not emailed a picture confirming the contrary.
Nobody switched off the electricity - it is an automated process when the account falls into arrears.
Should you need any further information, kindly contact our offices and we will gladly assist.
Kind regards
Management: Protea Metering
RM
Ronald M's updateReviewer Update
24 Jun 2022, 16:55You don't listen, and I did not complain about the reading and when I sent the picture it was because the readings were not matching and common sense told me not to send you the same reading you already have that was supp**** by me and i didn't keep quite about these i kept replying to emails which were eventually ignored enquiring about the meter that was changed without my knowledge.
You have indicated to me that Body corporate is responsible for the meters and they are telling me the opposite because my issue is suspected malfunctioning meter which is why there is no reason to send you nothing except to explain the problem. Body corporate has now requested you to give the name and contact number to sort this out.
You have indicated to me that Body corporate is responsible for the meters and they are telling me the opposite because my issue is suspected malfunctioning meter which is why there is no reason to send you nothing except to explain the problem. Body corporate has now requested you to give the name and contact number to sort this out.
RM
Ronald M's update24 Jun 2022, 16:55
Reviewer Update
You don't listen, and I did not complain about the reading and when I sent the picture it was because the readings were not matching and common sense told me not to send you the same reading you already have that was supp**** by me and i didn't keep quite about these i kept replying to emails which were eventually ignored enquiring about the meter that was changed without my knowledge.
You have indicated to me that Body corporate is responsible for the meters and they are telling me the opposite because my issue is suspected malfunctioning meter which is why there is no reason to send you nothing except to explain the problem. Body corporate has now requested you to give the name and contact number to sort this out.
You have indicated to me that Body corporate is responsible for the meters and they are telling me the opposite because my issue is suspected malfunctioning meter which is why there is no reason to send you nothing except to explain the problem. Body corporate has now requested you to give the name and contact number to sort this out.
Protea Metering's replyOfficial
28 Jun 2022, 11:32Good day Ronald
Thank you for confirming that the invoice was processed according to the actual reading reflected on the meter.
We will send you an email with the procedures & tariffs for a water meter test.
Kind regards
Management: Protea Metering
Thank you for confirming that the invoice was processed according to the actual reading reflected on the meter.
We will send you an email with the procedures & tariffs for a water meter test.
Kind regards
Management: Protea Metering
Protea Metering's reply28 Jun 2022, 11:32
Official
Good day Ronald
Thank you for confirming that the invoice was processed according to the actual reading reflected on the meter.
We will send you an email with the procedures & tariffs for a water meter test.
Kind regards
Management: Protea Metering
Thank you for confirming that the invoice was processed according to the actual reading reflected on the meter.
We will send you an email with the procedures & tariffs for a water meter test.
Kind regards
Management: Protea Metering
RM
Ronald M's updateReviewer Update
06 Jul 2022, 10:47I don't know how long it will take you to send the procedure to test the meter while you milking me at the same time. I also don't understand why i should be the one doing meter tests?
In my previous mail, i have asked for the contact person that can be in touch with the body corporate to resolve this matter but you also ignored that.. So obviously this sums up your very terrible service that one receives at "PROTEA METERING" and till today i still don't know why my meter was changed.
In my previous mail, i have asked for the contact person that can be in touch with the body corporate to resolve this matter but you also ignored that.. So obviously this sums up your very terrible service that one receives at "PROTEA METERING" and till today i still don't know why my meter was changed.
RM
Ronald M's update06 Jul 2022, 10:47
Reviewer Update
I don't know how long it will take you to send the procedure to test the meter while you milking me at the same time. I also don't understand why i should be the one doing meter tests?
In my previous mail, i have asked for the contact person that can be in touch with the body corporate to resolve this matter but you also ignored that.. So obviously this sums up your very terrible service that one receives at "PROTEA METERING" and till today i still don't know why my meter was changed.
In my previous mail, i have asked for the contact person that can be in touch with the body corporate to resolve this matter but you also ignored that.. So obviously this sums up your very terrible service that one receives at "PROTEA METERING" and till today i still don't know why my meter was changed.
Protea Metering's replyOfficial
07 Jul 2022, 15:30Good day Ronald
Our service agreement is for the taking of the actual readings, processing invoices accordingly and collecting the funds on behalf of the Body Corporate, who is responsible for payment of the bulk council account. That we are doing.
Additional costs are not our responsibility. The water meters are not our property and we are not responsible for maintenance costs. If you want the new meter to be tested, you will have to carry the costs. Kindly respond to the email that was sent to confirm if you want to have your meter tested.
We trust that you have received the contact details vie email.
Kind regards
Management: Protea Metering
Our service agreement is for the taking of the actual readings, processing invoices accordingly and collecting the funds on behalf of the Body Corporate, who is responsible for payment of the bulk council account. That we are doing.
Additional costs are not our responsibility. The water meters are not our property and we are not responsible for maintenance costs. If you want the new meter to be tested, you will have to carry the costs. Kindly respond to the email that was sent to confirm if you want to have your meter tested.
We trust that you have received the contact details vie email.
Kind regards
Management: Protea Metering
Protea Metering's reply07 Jul 2022, 15:30
Official
Good day Ronald
Our service agreement is for the taking of the actual readings, processing invoices accordingly and collecting the funds on behalf of the Body Corporate, who is responsible for payment of the bulk council account. That we are doing.
Additional costs are not our responsibility. The water meters are not our property and we are not responsible for maintenance costs. If you want the new meter to be tested, you will have to carry the costs. Kindly respond to the email that was sent to confirm if you want to have your meter tested.
We trust that you have received the contact details vie email.
Kind regards
Management: Protea Metering
Our service agreement is for the taking of the actual readings, processing invoices accordingly and collecting the funds on behalf of the Body Corporate, who is responsible for payment of the bulk council account. That we are doing.
Additional costs are not our responsibility. The water meters are not our property and we are not responsible for maintenance costs. If you want the new meter to be tested, you will have to carry the costs. Kindly respond to the email that was sent to confirm if you want to have your meter tested.
We trust that you have received the contact details vie email.
Kind regards
Management: Protea Metering