SE
Steve E
1 reviews | Active since Aug 2018
27 Feb 2022, 13:31
Unbelievably shocking all round
Unbelievably shocking all round. I'm trying to purchase pre-paid electricity. According to my internet banking, the provider is offline. Blue Label has also reported them offline.
I can't even purchase any electricity at PnP because they too cannot reach this company who claims "Metering Excellence Through Technology". Their website is visually unappealing and of course, when clicking on the Purchase Prepaid Electricity link, the page is broken.
I have tried to contact them telephonically but no one answers. They have effectively left us in a state of load shedding indefinitely.
Businesses like this should not be allowed to operate.
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Replies (1)
Protea Metering's replyOfficial
28 Feb 2022, 08:41Good day William
We sincerely apologize for the inconvenience suffered. We have unfortunately been affected by theft & vandalism of the electrical infrastructure in our street. That caused an interruption in the electricity supply as well as damage to our computer network.
Uncontrollable events are unfortunately a reality and we therefore advise that consumers always top up a day or two before running out of electricity.
We trust that you have been able to make a purchase in the meantime.
Kind regards
Management
We sincerely apologize for the inconvenience suffered. We have unfortunately been affected by theft & vandalism of the electrical infrastructure in our street. That caused an interruption in the electricity supply as well as damage to our computer network.
Uncontrollable events are unfortunately a reality and we therefore advise that consumers always top up a day or two before running out of electricity.
We trust that you have been able to make a purchase in the meantime.
Kind regards
Management
Protea Metering's reply28 Feb 2022, 08:41
Official
Good day William
We sincerely apologize for the inconvenience suffered. We have unfortunately been affected by theft & vandalism of the electrical infrastructure in our street. That caused an interruption in the electricity supply as well as damage to our computer network.
Uncontrollable events are unfortunately a reality and we therefore advise that consumers always top up a day or two before running out of electricity.
We trust that you have been able to make a purchase in the meantime.
Kind regards
Management
We sincerely apologize for the inconvenience suffered. We have unfortunately been affected by theft & vandalism of the electrical infrastructure in our street. That caused an interruption in the electricity supply as well as damage to our computer network.
Uncontrollable events are unfortunately a reality and we therefore advise that consumers always top up a day or two before running out of electricity.
We trust that you have been able to make a purchase in the meantime.
Kind regards
Management