The worst meter reading company and worst customer service

The worst customer service from this prepaid electricity and meter reading service provider. They do not send statements for 2 months after we were transferred to them from another service provider and by the third month they send an sis stating legal action. We enquired why would you take legal action of something we do not know of They then asked us to resend our application forms which we had already sent in May but they cited wrong information received again no communication from them at the time. After we resent the forms they sent an invoice on 20 August for with the outstanding amount which they said we have until 10 September to settle to our surprise on 22 August they block us from buying electricity and we call to enquire only to get our calls dropped in our ears and Ednah telling us she sent the bill we should settle it the same person who made mistakes on our statements while she worked at the company we were transfer from.