1 reviews | Active since Aug 2023
THE MOST USELESS SERVICE PROVIDER
If you thought home affairs was useless, then you have not come across Protea Metering, the most useless service provider I have ever seen, they are changing something at my complex, they switched off my power from 7pm on Sunday, no notification whatsoever, I sent an email to Sandra, Protea Metering Portfolio manager, you will never get a response from her, not the 1st time I send an enquiry to her and not get any response, I don't even know how she became a manager she has no customer service at all, no wonder her stuff also don't have customer service training, I ended up calling, I spoke to Pontso who was also clueless and not very knowledgeable, she told me there were people working on the complex and they must have switched it off by mistake, my account is not in arrears just ****** *********** from the useless company, their stuff don't check if everything is working before knocking off, I don't get why companies continue using them coz hayi shame
We sincerely regret the inconvenience that you have suffered and we would like to give urgent attention to the matter.
We however need the account number or the unit address to be able to do so.
Kindly provide the required information?
Kind regards
Management: Protea Metering
We sincerely regret the inconvenience that you have suffered and we would like to give urgent attention to the matter.
We however need the account number or the unit address to be able to do so.
Kindly provide the required information?
Kind regards
Management: Protea Metering
Account number 271659
Account number 271659
Thank you for providing the unit number.
If the electricity goes off at 7pm on a Sunday you can rest assured that it was not cut - we do not do credit control over weekends.
And like you said - the account is indeed paid up to date confirming that no cut action was scheduled and that would also explain why no notification was sent.
For after-hours power failures or trips our after-hours standby number *** or 066 301 should be contacted. We could not pick up that the matter was reported on Sunday.
Whomever takes a call will not be able to explain why the electricity is off if it was not cut for arrears.
The callcentre agents have to report the problem to the technical team for their assistance in establishing what the problem is.
We trust that the matter was resolved after it was reported. Should any further assistance be required kindly contact our offices.
Kind regards
Management: Protea Metering
Thank you for providing the unit number.
If the electricity goes off at 7pm on a Sunday you can rest assured that it was not cut - we do not do credit control over weekends.
And like you said - the account is indeed paid up to date confirming that no cut action was scheduled and that would also explain why no notification was sent.
For after-hours power failures or trips our after-hours standby number *** or 066 301 should be contacted. We could not pick up that the matter was reported on Sunday.
Whomever takes a call will not be able to explain why the electricity is off if it was not cut for arrears.
The callcentre agents have to report the problem to the technical team for their assistance in establishing what the problem is.
We trust that the matter was resolved after it was reported. Should any further assistance be required kindly contact our offices.
Kind regards
Management: Protea Metering