Terrible treatment

Terrible treatment from Protea Metering. I tried to recharge my prepaid account yesterday night after realising that I had o balance. After several reloads it still didn't switch on. I called their after hours number in the morning and was told my account has been blocked because I hadn't completed some forms and I can only rectify it on Monday. Unbelievable. I have been renting here for 8 months and have never been informed of this..i am facing a whole weekend without electricity. How is this possible???????