YS
Yolanda S

1 reviews | Active since Feb 2022

10 Feb 2022, 03:49

Terrible system service

The worst service system

I’m honestly frustrated with your guys service system! I ran out of electricity at 12 am recharged and it’s not back at 3 am . For the past 3 months this has been a recurring problem but today it’s taken it to far! I have a 5 month old baby who needs to feed one I can’t prepare his formula or bottles prepared over night because there’s no hot water nor ****ing electricity and my son has been crying because of hunger! Now we need to walk in the rain and go ask security to assist us with hot water so my son can eat at this ****ing hour .

This can’t be it you pay for a service and you get inconvenienced in this manner imagine if there wasn’t a security and I stayed in a stand alone house and knocking at my neighbours door at this time Protea Metering you the are worst and have faith in your service !!

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Replies (1)
Protea Metering
Protea Metering's reply10 Feb 2022, 06:47
Official
Good morning Yolanda

If your electricity is not back on yet, kindly contact our offices for assistance?  It is unfortunately not possible to assist on this platform without the account number or address.

The communication with the meter is reliant on cell phone signals and the interruptions that are experienced in bad weather or power failures are unfortunately beyond our control.

We apologize for the inconvenience.

Kind regards

Management:  Protea Metering