1 reviews | Active since Jan 2025
Terrible Service from Protea Metering – Avoid if You Can!
Terrible Service from Protea Metering – Avoid if You Can!
I am extremely disappointed with the service from Protea Metering. On January 28th, I purchased electricity through their OAMI webpage, and the payment was successfully deducted from my bank account. However, despite providing proof of payment—including official evidence from my bank—Protea Metering has failed to allocate my purchase, leaving me without electricity for days!
Their customer service is absolutely appalling. I contacted them multiple times, only to be met with incompetence and complete disregard for my issue. One representative, Fiona Louw, from the Johannesburg/Pretoria customer care (accounts) department, placed me on hold for 10 minutes, only to come back and tell me that the company could not track my payment. How is it possible that a payment made directly on their platform cannot be traced?
The lack of accountability and urgency from Protea Metering is unacceptable. Their system is clearly flawed, and their staff seem completely incapable of resolving issues. Meanwhile, I have been left without electricity, despite fulfilling my part of the transaction.
This experience has been beyond frustrating, and I strongly warn others to stay away from this company. Their service is nothing short of a ****, and their customer support is pathetic. If they cannot manage basic transactions, how can they be trusted with such an essential service?
Protea Metering, do better!
We do regret any inconvenience that you have suffered.
The fact that a payment was deducted from your bank statement unfortunately does not guarantee that the transaction is successfully transmitted into our bank account. And ever so often a wrong reference number causes a payment not to reflect. These factors are beyond our control.
We would love to resolve the matter none-the-less. Can you kindly forward the proof of payment to queriesatproteameteringdotcodotza for an urgent investigation on our side.
Kind regards
Management: Protea Metering
We do regret any inconvenience that you have suffered.
The fact that a payment was deducted from your bank statement unfortunately does not guarantee that the transaction is successfully transmitted into our bank account. And ever so often a wrong reference number causes a payment not to reflect. These factors are beyond our control.
We would love to resolve the matter none-the-less. Can you kindly forward the proof of payment to queriesatproteameteringdotcodotza for an urgent investigation on our side.
Kind regards
Management: Protea Metering