MM
Meryle M
1 reviews | Active since Aug 2025
21 Aug 2025, 06:54
Terrible service
There should be a zero rating for them. Terrible service. I purchased electricity 2 days ago, money got deducted from my bank account but no units has reflected. My power is about to go off and I'm not sure if I should buy again and if that will reflect! Sent an email, no response. Called several times and no one answer their funking phone. And the way their units fly! That's a topic for another day. It looks like they're active here so I'll wait.
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Replies (1)
Protea Metering's replyOfficial
22 Aug 2025, 08:25Good day Mr. Mvoulabolo
Please note that at 6:45 am there is no answering service available yet, but that the option for sending a sms is explained in the voice recording that informs clients that the lines are not open.
The latest 2 payments that are reflected are as follows:
11/08/2025 - Credit Card receipt R 240.00
19/08/2025 - Credit Card receipt R 250.00
For both these transactions credits were loaded to the electricity meter. Please confirm if there are recent payments that are perhaps not reflected, and forward the proof of payment to our info email address for anything that is not reflected.
Please also note that only the residents of you household have control over how fast electricity units are consumed, and also consider the recent tariff increases.
Your daily consumption is normal and consistent:
| Fri | 16.8
| Sat | 5.3
| Sun | 15.3
| Mon | 13.7
| Tue | 13.8
| We | 12.7
| Thu | 13.6
What is noted is that the water account constantly stays in arrears and with no payments received for water, the system is splitting your payments between electricity and overdue water amounts. If you can kindly keep the water account paid up to date there will be no deductions when you purchase electricity.
Kind regards,
Protea Metering
14VPAL
Please note that at 6:45 am there is no answering service available yet, but that the option for sending a sms is explained in the voice recording that informs clients that the lines are not open.
The latest 2 payments that are reflected are as follows:
11/08/2025 - Credit Card receipt R 240.00
19/08/2025 - Credit Card receipt R 250.00
For both these transactions credits were loaded to the electricity meter. Please confirm if there are recent payments that are perhaps not reflected, and forward the proof of payment to our info email address for anything that is not reflected.
Please also note that only the residents of you household have control over how fast electricity units are consumed, and also consider the recent tariff increases.
Your daily consumption is normal and consistent:
| Fri | 16.8
| Sat | 5.3
| Sun | 15.3
| Mon | 13.7
| Tue | 13.8
| We | 12.7
| Thu | 13.6
What is noted is that the water account constantly stays in arrears and with no payments received for water, the system is splitting your payments between electricity and overdue water amounts. If you can kindly keep the water account paid up to date there will be no deductions when you purchase electricity.
Kind regards,
Protea Metering
14VPAL
Protea Metering's reply22 Aug 2025, 08:25
Official
Good day Mr. Mvoulabolo
Please note that at 6:45 am there is no answering service available yet, but that the option for sending a sms is explained in the voice recording that informs clients that the lines are not open.
The latest 2 payments that are reflected are as follows:
11/08/2025 - Credit Card receipt R 240.00
19/08/2025 - Credit Card receipt R 250.00
For both these transactions credits were loaded to the electricity meter. Please confirm if there are recent payments that are perhaps not reflected, and forward the proof of payment to our info email address for anything that is not reflected.
Please also note that only the residents of you household have control over how fast electricity units are consumed, and also consider the recent tariff increases.
Your daily consumption is normal and consistent:
| Fri | 16.8
| Sat | 5.3
| Sun | 15.3
| Mon | 13.7
| Tue | 13.8
| We | 12.7
| Thu | 13.6
What is noted is that the water account constantly stays in arrears and with no payments received for water, the system is splitting your payments between electricity and overdue water amounts. If you can kindly keep the water account paid up to date there will be no deductions when you purchase electricity.
Kind regards,
Protea Metering
14VPAL
Please note that at 6:45 am there is no answering service available yet, but that the option for sending a sms is explained in the voice recording that informs clients that the lines are not open.
The latest 2 payments that are reflected are as follows:
11/08/2025 - Credit Card receipt R 240.00
19/08/2025 - Credit Card receipt R 250.00
For both these transactions credits were loaded to the electricity meter. Please confirm if there are recent payments that are perhaps not reflected, and forward the proof of payment to our info email address for anything that is not reflected.
Please also note that only the residents of you household have control over how fast electricity units are consumed, and also consider the recent tariff increases.
Your daily consumption is normal and consistent:
| Fri | 16.8
| Sat | 5.3
| Sun | 15.3
| Mon | 13.7
| Tue | 13.8
| We | 12.7
| Thu | 13.6
What is noted is that the water account constantly stays in arrears and with no payments received for water, the system is splitting your payments between electricity and overdue water amounts. If you can kindly keep the water account paid up to date there will be no deductions when you purchase electricity.
Kind regards,
Protea Metering
14VPAL