DS
Davenisha S
1 reviews | Active since May 2023
10 May 2023, 14:52
Terrible customer service
Called to log a power failure in my complex. Spoke to a rude lady who hung up the phone after speaking over me the duration of the call while I tried to explain the situation. Called a second time to find out if the failure was logged. Put on hold and hung up on again. Terrible customer service for essential services.
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Replies (1)
Protea Metering's replyOfficial
11 May 2023, 10:13Good morning Davishna
Thank you for reporting the matter. Management did listen to both the calls and it could have abselutely been handled much more professionally.
The matter is regarded in a very serious light and it will get immediate and urgent attention.
In the meantime we hope that you could accept our sincere apology.
Kind regards
Management: Protea Metering
Thank you for reporting the matter. Management did listen to both the calls and it could have abselutely been handled much more professionally.
The matter is regarded in a very serious light and it will get immediate and urgent attention.
In the meantime we hope that you could accept our sincere apology.
Kind regards
Management: Protea Metering
Protea Metering's reply11 May 2023, 10:13
Official
Good morning Davishna
Thank you for reporting the matter. Management did listen to both the calls and it could have abselutely been handled much more professionally.
The matter is regarded in a very serious light and it will get immediate and urgent attention.
In the meantime we hope that you could accept our sincere apology.
Kind regards
Management: Protea Metering
Thank you for reporting the matter. Management did listen to both the calls and it could have abselutely been handled much more professionally.
The matter is regarded in a very serious light and it will get immediate and urgent attention.
In the meantime we hope that you could accept our sincere apology.
Kind regards
Management: Protea Metering