Terrible customer resolution.

If I could give zero stars I would. I bought electricity back in May, money was taken out of my account but units never reflected. I've been trying to get my money back or at least have the units credited to my account but I keep getting the run around. I was first in contact with Fiona, now I'm in contact with Roy Biayi. Both have been of no help, they keep asking me questions and asking for evidence which I made sure to provide in my first email. They allegedly credited my account with the units but evidence clearly shows that units were credited and removed the very same day. Don't get me started on trying to buy electricity if you have an FNB account. I don't even think I want the units anymore because they are going to try to **** be again, I just want my money back.