1 reviews | Active since Dec 2019
Technician
I recently had an unfortunate experience while inquiring about the status of my technician request. I contacted the company at 8 AM to report an outage, and as the day progressed without any updates, I called back at 4 PM for clarification.
During my call, I spoke with a representative named Fiona. Unfortunately, instead of receiving assistance, I was met with an unprofessional response as Fiona shouted at me. This behavior was not only unexpected but also quite distressing, especially given my already stressful situation of being without electricity for an extended period.
I believe that customer service should be about support and understanding, especially in times of need. I hope that this feedback will be taken seriously and that improvements can be made in how representatives interact with customers.
I DO NOT RECOMMEND
We would love to resolve the matter.
We could however not find any account on our system that is registered under your surname, and neither could we track any calls to our offices from the cell number that you have provided on this platform.
To enable us to respond to the query, kindly provide the account number or the unit address, as well as the date that you phoned, and the number that you dialed from.
Kind regards
Management Protea Metering
We would love to resolve the matter.
We could however not find any account on our system that is registered under your surname, and neither could we track any calls to our offices from the cell number that you have provided on this platform.
To enable us to respond to the query, kindly provide the account number or the unit address, as well as the date that you phoned, and the number that you dialed from.
Kind regards
Management Protea Metering
FOLLOW-UP
- We could however not find any account on our system that is registered under your surname.
- We could not track any calls to our offices from the cell number that you have provided on this platform.
Please provide the account number or the unit address, as well as the date that you phoned, and the number that you dialed from.
Kind regards
Management Protea Metering
FOLLOW-UP
- We could however not find any account on our system that is registered under your surname.
- We could not track any calls to our offices from the cell number that you have provided on this platform.
Please provide the account number or the unit address, as well as the date that you phoned, and the number that you dialed from.
Kind regards
Management Protea Metering
Thank you for the information. We will request for the call recordings and provide you with a report as soon as it has been investigated.
Kind regards,
Management Protea Metering
8 ANRID II
Thank you for the information. We will request for the call recordings and provide you with a report as soon as it has been investigated.
Kind regards,
Management Protea Metering
8 ANRID II