CJ
Caroline J
1 reviews | Active since Mar 2021
13 Aug 2024, 01:22
STOP robbing people from their hard earned money !!!!
STOP robbing people from their hard earned money !!!! This business is ****ming people. Investigations should be done here !!!! This is the response I got from them, sies sies !!!
“ Protea Metering read each meter each month. This is company policy and is done to ensure that accounts are accurate and correct. It is not possible for Protea to explain the number of units consumed” - is this a joke ?
“Unfortunately, you cannot change to a prepaid meter system as the infrastructure doesn't allow for a prepaid meter to be installed in your unit.” - so now you have rights to my property ?
Helpful (0)
Replies (2)0
Replies (2)
Protea Metering's replyOfficial
26 Aug 2024, 12:02Good day Caroline
You are simply paying for what you are using - that cannot validate your accusation that you are being ******. You are welcome to initiate an investigation.
We are appointed to take the monthly readings and bill you accordingly. The taking of the reading indeed does not allow us to explain the number of kwh consumed in your household - that is something only the residents have control over. To be able to explain how the electricity was consumed, we would have to stay in your unit 24/7 and record when each appliance is switched on, for how long etc. That is unfortunately not possible as that is not what taking readings entail.
Again, we were appointed for providing the reading service. We were not involved in the development of the complex and we were therefore also not involved in deciding on the size of the meter kiosk etc. That was done by the developer of the complex that you decided to buy into. The kiosks and the rest of the electricity infrastructure belong to the Body Corporate/HOA. You are welcome to approach the Body Corporate/HOA with the request/suggestion for them to change the kiosk so that it can accommodate different meters.
We could not find an account on our system that is registered in your name. Should you however need any further information please do not hesitate to contact our offices with your account details.
Kind regards
Management: Protea Metering
You are simply paying for what you are using - that cannot validate your accusation that you are being ******. You are welcome to initiate an investigation.
We are appointed to take the monthly readings and bill you accordingly. The taking of the reading indeed does not allow us to explain the number of kwh consumed in your household - that is something only the residents have control over. To be able to explain how the electricity was consumed, we would have to stay in your unit 24/7 and record when each appliance is switched on, for how long etc. That is unfortunately not possible as that is not what taking readings entail.
Again, we were appointed for providing the reading service. We were not involved in the development of the complex and we were therefore also not involved in deciding on the size of the meter kiosk etc. That was done by the developer of the complex that you decided to buy into. The kiosks and the rest of the electricity infrastructure belong to the Body Corporate/HOA. You are welcome to approach the Body Corporate/HOA with the request/suggestion for them to change the kiosk so that it can accommodate different meters.
We could not find an account on our system that is registered in your name. Should you however need any further information please do not hesitate to contact our offices with your account details.
Kind regards
Management: Protea Metering
Protea Metering's reply26 Aug 2024, 12:02
Official
Good day Caroline
You are simply paying for what you are using - that cannot validate your accusation that you are being ******. You are welcome to initiate an investigation.
We are appointed to take the monthly readings and bill you accordingly. The taking of the reading indeed does not allow us to explain the number of kwh consumed in your household - that is something only the residents have control over. To be able to explain how the electricity was consumed, we would have to stay in your unit 24/7 and record when each appliance is switched on, for how long etc. That is unfortunately not possible as that is not what taking readings entail.
Again, we were appointed for providing the reading service. We were not involved in the development of the complex and we were therefore also not involved in deciding on the size of the meter kiosk etc. That was done by the developer of the complex that you decided to buy into. The kiosks and the rest of the electricity infrastructure belong to the Body Corporate/HOA. You are welcome to approach the Body Corporate/HOA with the request/suggestion for them to change the kiosk so that it can accommodate different meters.
We could not find an account on our system that is registered in your name. Should you however need any further information please do not hesitate to contact our offices with your account details.
Kind regards
Management: Protea Metering
You are simply paying for what you are using - that cannot validate your accusation that you are being ******. You are welcome to initiate an investigation.
We are appointed to take the monthly readings and bill you accordingly. The taking of the reading indeed does not allow us to explain the number of kwh consumed in your household - that is something only the residents have control over. To be able to explain how the electricity was consumed, we would have to stay in your unit 24/7 and record when each appliance is switched on, for how long etc. That is unfortunately not possible as that is not what taking readings entail.
Again, we were appointed for providing the reading service. We were not involved in the development of the complex and we were therefore also not involved in deciding on the size of the meter kiosk etc. That was done by the developer of the complex that you decided to buy into. The kiosks and the rest of the electricity infrastructure belong to the Body Corporate/HOA. You are welcome to approach the Body Corporate/HOA with the request/suggestion for them to change the kiosk so that it can accommodate different meters.
We could not find an account on our system that is registered in your name. Should you however need any further information please do not hesitate to contact our offices with your account details.
Kind regards
Management: Protea Metering
CJ
Caroline J's updateReviewer Update
26 Aug 2024, 12:33Good day, I would like to provide my account number, which is ***1. Currently, my brother is residing in my unit. I would be grateful if an investigation could be conducted regarding any potential duplication.
CJ
Caroline J's update26 Aug 2024, 12:33
Reviewer Update
Good day, I would like to provide my account number, which is ***1. Currently, my brother is residing in my unit. I would be grateful if an investigation could be conducted regarding any potential duplication.