KR
KAY R
1 reviews | Active since Apr 2015
21 Apr 2015, 10:32
*****ING OUR MONEY
They forever billing incorrectly, the statements don't make sense each month my account is +- R850 within the last 6 months they have billed twice where they have increased my bill to R1200 and now again its R800 more, and now they've increased the prices with 10%, last month my water was R0, when I queried it this is there reply: \The water consumption is standing on 0
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Protea Metering's replyOfficial
21 Apr 2015, 11:16Hello kjryan,
Usually water meters are inside a yard with locked gates, and therefore it is not always possible for us to get a true water reading. In such a case the bylaws state that the invoice should be processed according to an estimated reading. We also leave a notice informing the consumer that we were not able to take the true reading and request that the reading be forwarded to us.
A suggestion: take a picture of the water meter, clearly reflecting the meter number and -reading by the 8th of each month and forward it to the Portfolio Manager. That will ensure that each invoice is processed according to an actual reading and it will save you a lot of frustration. It is a priority for us to provide invoices that are correct, it is in the interest of the Company as well as the consumer, and your assistance in this regard will be highly appreciated.
We regret the frustration that you have suffered in this regard and we truly hope to sort the matter out to your satisfaction, but we will need your assistance with the forwarding of the true reading.
Trusting that this is an acceptable solution?
Usually water meters are inside a yard with locked gates, and therefore it is not always possible for us to get a true water reading. In such a case the bylaws state that the invoice should be processed according to an estimated reading. We also leave a notice informing the consumer that we were not able to take the true reading and request that the reading be forwarded to us.
A suggestion: take a picture of the water meter, clearly reflecting the meter number and -reading by the 8th of each month and forward it to the Portfolio Manager. That will ensure that each invoice is processed according to an actual reading and it will save you a lot of frustration. It is a priority for us to provide invoices that are correct, it is in the interest of the Company as well as the consumer, and your assistance in this regard will be highly appreciated.
We regret the frustration that you have suffered in this regard and we truly hope to sort the matter out to your satisfaction, but we will need your assistance with the forwarding of the true reading.
Trusting that this is an acceptable solution?
Protea Metering's reply21 Apr 2015, 11:16
Official
Hello kjryan,
Usually water meters are inside a yard with locked gates, and therefore it is not always possible for us to get a true water reading. In such a case the bylaws state that the invoice should be processed according to an estimated reading. We also leave a notice informing the consumer that we were not able to take the true reading and request that the reading be forwarded to us.
A suggestion: take a picture of the water meter, clearly reflecting the meter number and -reading by the 8th of each month and forward it to the Portfolio Manager. That will ensure that each invoice is processed according to an actual reading and it will save you a lot of frustration. It is a priority for us to provide invoices that are correct, it is in the interest of the Company as well as the consumer, and your assistance in this regard will be highly appreciated.
We regret the frustration that you have suffered in this regard and we truly hope to sort the matter out to your satisfaction, but we will need your assistance with the forwarding of the true reading.
Trusting that this is an acceptable solution?
Usually water meters are inside a yard with locked gates, and therefore it is not always possible for us to get a true water reading. In such a case the bylaws state that the invoice should be processed according to an estimated reading. We also leave a notice informing the consumer that we were not able to take the true reading and request that the reading be forwarded to us.
A suggestion: take a picture of the water meter, clearly reflecting the meter number and -reading by the 8th of each month and forward it to the Portfolio Manager. That will ensure that each invoice is processed according to an actual reading and it will save you a lot of frustration. It is a priority for us to provide invoices that are correct, it is in the interest of the Company as well as the consumer, and your assistance in this regard will be highly appreciated.
We regret the frustration that you have suffered in this regard and we truly hope to sort the matter out to your satisfaction, but we will need your assistance with the forwarding of the true reading.
Trusting that this is an acceptable solution?