*****ing money

Protea Metering identified a fault with the metering in our unit. They found they are charging us for water for two units. This was found in January. Till this day they have not resolved the issue and every time we recharge our prepaid electricity, they take the first amount to cover the water (still for the two units) Not only have they not credited us back for all the water usage (they have no way of identifying how much we used vs the other unit so we expect a full refund), but they have done nothing to resolve the issue since Jan and we are still paying for water for another unit