AN
Andrew N

1 reviews | Active since Sept 2018

16 May 2019, 18:09

STAY AWAY FROM PROTEA METERING!!! USLESS SERVICE PROVIDER!!!!

Protea Metering provides a prepaid electricity service yet they dont know how to resolve issues related to their service and equipment. The level of incompetence with these people is shocking. The telephone get answered by a bunch of clueless ladies who keep telling the same story "you must contact your landlord" I have been sitting without electricity for 2 days now as i can not get a prepaid token... I have tried buying electricity but the machine at all thegarages keeps rejecting the purchase. When i phone protea metering they tell me their system says i should contact the landlord. CONTACT THE LANDLORD AND DO WHAT??? PAT HIM ON THE HEAD???? Oh no sorry sir i dont know the system says contact the landlord. How can you render a service and not knowhow to resolve issues that are clearly connected to your service, how can you be ok with a customer sittig 2 days without power. The people answering the phones at protea metering are complete clueless *********** waste of space. Your staff does not know what they are doing. I demand sombody to sort this issue out this is complete bull****, what the hell is the landlord supposed to do this is your electricity meter and your service!!! . You should be held accountable for all the frozen goods that are now goig to waste. You guys better sort tis **** out i am going to do everything in my power to let everyone and every complex body corporate know how useless you are and i will start with sharing this with my 4,700 Facebook followers.. I am going to make sure everyone knows what kind of service you provide.

****** useless!!!!

0
Replies (2)
Protea Metering
Protea Metering's reply17 May 2019, 08:40
Official
Good day Andrew

The correct information was provided.  Have you followed the advise?  If you have been supp**** with correct information the ball is in your court to do with as you please.

Kind regards

Protea Metering
AN
Andrew N's update17 May 2019, 14:14
Reviewer Update
The ball is in my court? I should come to your offices and shove that ball up your ass. Even if you cant sort out an issue from your end you should at least know the processes and the steps to resolve an issue, you cant just tell me "contact the landlord"  full stop... What **** resolution is that. All i see on hellopeter is how **** your service is... Shocking!!! Dont even know how you still secure business with property agencies...