LM
Lebogang M
1 reviews | Active since Apr 2020
16 Apr 2020, 23:16
SHOCKING ELECTRICITY COSTS
We stay in a complex rub by Protea Metering and our electricity costs for 30-30-2020 to 16-04-2020 is shocking to say the least! We have never spent over R700 for electricity and I am flabbergasted that for 25 days we have uaed R1150 worth of electricity! Something is fishy here and Protea Metering is not responding the emails my husband has sent them. Worst service and inaccurate readings!
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Replies (2)
Protea Metering's replyOfficial
17 Apr 2020, 12:28Good day Lebogang
It is very difficult to provide detailed information without the account number or address to enable us to check the account and compare with the complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services such as WATER and SEWER.
It seems that consumers also expect electricity and water consumption to stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. The time frame that you mention for the higher consumption falls exactly in the period since lock down has been enforced.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Most people also do not seem to understand is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address.
We wish you and your family good health under these difficult circumstances.
Kind regards
Management: Protea Metering
It is very difficult to provide detailed information without the account number or address to enable us to check the account and compare with the complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services such as WATER and SEWER.
It seems that consumers also expect electricity and water consumption to stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. The time frame that you mention for the higher consumption falls exactly in the period since lock down has been enforced.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Most people also do not seem to understand is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address.
We wish you and your family good health under these difficult circumstances.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply17 Apr 2020, 12:28
Official
Good day Lebogang
It is very difficult to provide detailed information without the account number or address to enable us to check the account and compare with the complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services such as WATER and SEWER.
It seems that consumers also expect electricity and water consumption to stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. The time frame that you mention for the higher consumption falls exactly in the period since lock down has been enforced.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Most people also do not seem to understand is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address.
We wish you and your family good health under these difficult circumstances.
Kind regards
Management: Protea Metering
It is very difficult to provide detailed information without the account number or address to enable us to check the account and compare with the complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services such as WATER and SEWER.
It seems that consumers also expect electricity and water consumption to stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. The time frame that you mention for the higher consumption falls exactly in the period since lock down has been enforced.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Most people also do not seem to understand is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address.
We wish you and your family good health under these difficult circumstances.
Kind regards
Management: Protea Metering
Best regards,
LM
Lebogang M's updateReviewer Update
23 Apr 2020, 00:06Good day,
Thanks for the response. As expected, the lockdown has been mentioned as a reason for the "high" consumption of electricity and water, and you seem tl get away with this excuse. Judging by the reviews on this platform, your company has been ripping people off for a long time and seem to take pride in this! I have not seen a single positive review of Protea Metering anywhere!
We are a family of 4 (two adults, 2 year old and a 5 month old baby). How is it possible that we use over 500litres of water PER DAY?! More than a "normal" household? My two children combined don't even use 20litres of water. My husband received an email from your offices that say we consumed over R700 of electricity in 6 days! In which planet is that possible? You guys are quick to blame customers instead of looking at your exorbitant costs for these services. This is downright disgusting, distasteful and disrespectful to consumers! So basiy all consumers of Protea Metering are wasteful and cannot practice water and electricity saving measures? Should we go stay in a cave to price that we do not waste electricity? I have never in my life seen such blatant poor treatment from any company. You should be ashamed of yourselves for taking advantage of the helpless abd vulnerable. Taking food out of our children's mouths because all our money goes to electricity! I will take this further post the lockdown!
Regards,
Lebogang.
Thanks for the response. As expected, the lockdown has been mentioned as a reason for the "high" consumption of electricity and water, and you seem tl get away with this excuse. Judging by the reviews on this platform, your company has been ripping people off for a long time and seem to take pride in this! I have not seen a single positive review of Protea Metering anywhere!
We are a family of 4 (two adults, 2 year old and a 5 month old baby). How is it possible that we use over 500litres of water PER DAY?! More than a "normal" household? My two children combined don't even use 20litres of water. My husband received an email from your offices that say we consumed over R700 of electricity in 6 days! In which planet is that possible? You guys are quick to blame customers instead of looking at your exorbitant costs for these services. This is downright disgusting, distasteful and disrespectful to consumers! So basiy all consumers of Protea Metering are wasteful and cannot practice water and electricity saving measures? Should we go stay in a cave to price that we do not waste electricity? I have never in my life seen such blatant poor treatment from any company. You should be ashamed of yourselves for taking advantage of the helpless abd vulnerable. Taking food out of our children's mouths because all our money goes to electricity! I will take this further post the lockdown!
Regards,
Lebogang.
LM
Lebogang M's update23 Apr 2020, 00:06
Reviewer Update
Good day,
Thanks for the response. As expected, the lockdown has been mentioned as a reason for the "high" consumption of electricity and water, and you seem tl get away with this excuse. Judging by the reviews on this platform, your company has been ripping people off for a long time and seem to take pride in this! I have not seen a single positive review of Protea Metering anywhere!
We are a family of 4 (two adults, 2 year old and a 5 month old baby). How is it possible that we use over 500litres of water PER DAY?! More than a "normal" household? My two children combined don't even use 20litres of water. My husband received an email from your offices that say we consumed over R700 of electricity in 6 days! In which planet is that possible? You guys are quick to blame customers instead of looking at your exorbitant costs for these services. This is downright disgusting, distasteful and disrespectful to consumers! So basiy all consumers of Protea Metering are wasteful and cannot practice water and electricity saving measures? Should we go stay in a cave to price that we do not waste electricity? I have never in my life seen such blatant poor treatment from any company. You should be ashamed of yourselves for taking advantage of the helpless abd vulnerable. Taking food out of our children's mouths because all our money goes to electricity! I will take this further post the lockdown!
Regards,
Lebogang.
Thanks for the response. As expected, the lockdown has been mentioned as a reason for the "high" consumption of electricity and water, and you seem tl get away with this excuse. Judging by the reviews on this platform, your company has been ripping people off for a long time and seem to take pride in this! I have not seen a single positive review of Protea Metering anywhere!
We are a family of 4 (two adults, 2 year old and a 5 month old baby). How is it possible that we use over 500litres of water PER DAY?! More than a "normal" household? My two children combined don't even use 20litres of water. My husband received an email from your offices that say we consumed over R700 of electricity in 6 days! In which planet is that possible? You guys are quick to blame customers instead of looking at your exorbitant costs for these services. This is downright disgusting, distasteful and disrespectful to consumers! So basiy all consumers of Protea Metering are wasteful and cannot practice water and electricity saving measures? Should we go stay in a cave to price that we do not waste electricity? I have never in my life seen such blatant poor treatment from any company. You should be ashamed of yourselves for taking advantage of the helpless abd vulnerable. Taking food out of our children's mouths because all our money goes to electricity! I will take this further post the lockdown!
Regards,
Lebogang.