Send manager (Mystique) on communication training

Yesterday I arrived at home to find that my electricity is off, I went to the security he checked there was nothing wrong at the main distribution board. When we checked in the house my meter box showed how many units I had and then it flickered a lot of zero's. <br> <br> The security gave me the number for Protea metering after hours ***, upon calling the number I got through to a person by the name of Mystique, she did not even listen properly or try to assist from her end but just said that she will send out a technician, I am last on the list, and it will take between 4-6 hours. As you can imagine I was very irritated.<br> <br> I called her again about one hour later (19:20) just to enquire if she marked this as urgent and what the name of the person is that I can expect, she was very abrupt and said that it has just been one hour I should wait for at least 4 hours. Clearly I was not treated as a customer with urgent need for electricity I decided to wait until about 22:30 before I call again. I tried to call back at about 23:00 as the geyser was off the whole day and I need the electricity...the after-hours emergency number *** was switched off!!!!! Nobody called me back!!!