********!
What a nightmare! You spend the whole day without electricity after buying it waiting for ****** reconnection! They are a **** of note! I've never been so frustrated in my entire life and nobody in Protea Metering cares. All I get is, "we've posted your query on the group Really?? 🤬🤬😡 they've billed me an excess of R1400 2 days after moving in and I had no appliances, when I queried that they ignored me.
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Protea Metering's replyOfficial
22 Nov 2021, 10:04Dear Fikile
It is unfortunately not possible to assist without either the account number or the complex name & unit number.
Buying prepaid does not require a physical reconnection. If not loading there may be other reasons/problems that you may need assistance with.
By the time that you have received an invoice 2 days after moving in, had you provided an application form for a new account to be activated? Ever so often clients move out and new tenants occupy without anybody informing us of the tenant movement.
The group referred to is specifically for technicians to receive information without delay and for it to be attended as speedily as possible - one would presume that you would want the matter to be attended to amicably after waiting for a day?
Kindly get in contact with the portfolio manager for your account for detailed information and proper assistance?
Warm regards
Management: Protea Metering
It is unfortunately not possible to assist without either the account number or the complex name & unit number.
Buying prepaid does not require a physical reconnection. If not loading there may be other reasons/problems that you may need assistance with.
By the time that you have received an invoice 2 days after moving in, had you provided an application form for a new account to be activated? Ever so often clients move out and new tenants occupy without anybody informing us of the tenant movement.
The group referred to is specifically for technicians to receive information without delay and for it to be attended as speedily as possible - one would presume that you would want the matter to be attended to amicably after waiting for a day?
Kindly get in contact with the portfolio manager for your account for detailed information and proper assistance?
Warm regards
Management: Protea Metering
Protea Metering's reply22 Nov 2021, 10:04
Official
Dear Fikile
It is unfortunately not possible to assist without either the account number or the complex name & unit number.
Buying prepaid does not require a physical reconnection. If not loading there may be other reasons/problems that you may need assistance with.
By the time that you have received an invoice 2 days after moving in, had you provided an application form for a new account to be activated? Ever so often clients move out and new tenants occupy without anybody informing us of the tenant movement.
The group referred to is specifically for technicians to receive information without delay and for it to be attended as speedily as possible - one would presume that you would want the matter to be attended to amicably after waiting for a day?
Kindly get in contact with the portfolio manager for your account for detailed information and proper assistance?
Warm regards
Management: Protea Metering
It is unfortunately not possible to assist without either the account number or the complex name & unit number.
Buying prepaid does not require a physical reconnection. If not loading there may be other reasons/problems that you may need assistance with.
By the time that you have received an invoice 2 days after moving in, had you provided an application form for a new account to be activated? Ever so often clients move out and new tenants occupy without anybody informing us of the tenant movement.
The group referred to is specifically for technicians to receive information without delay and for it to be attended as speedily as possible - one would presume that you would want the matter to be attended to amicably after waiting for a day?
Kindly get in contact with the portfolio manager for your account for detailed information and proper assistance?
Warm regards
Management: Protea Metering