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Item: Protea Metering
Rating: 1

Re:Re:Re:Metering Notification Inbox

13:53 (4 hours ago) to ***, me

Dear.

The electricity has been restored because we had to use it and had to pay for something we truly do not understand how. We were not going to stay without electricity for the whole day. We really can not have used R270.00 over night. I still need feedback on how did that happen or you guys have to credit us all that money.

That is just impossible. Please give feedback or else I will have to escalate this further

Sent from my Huawei phone -------- Original message -------- From: Prepaid <***> Date: Fri, 06 Aug 2021, 13:46 To: Subject: Re:Re:Metering Notification Good Day,

I trust that all is well.

Thank you for the inquiry. Please note that I had a quick look at your prepaid meter via the system and it seems as if the power have been restored. Please do confirm this matter with me if possible. I do apologize for the same question being asked by Susan, regarding the complex name and unit number.

Susan is currently not in the office for the rest of the day, so I'm taking over from her for the next couple of hours as from 13:30.

Looking forward to hearing from you.

Kind Regards Prepaid Department

From: Sent: 8/6/21 8:51 AM To: "***" <***> Subject: Re:Re:Metering Notification

This is ridiculous, you asked me the same question yesterday, but you did not come back to me.

Glen Acres unit 37

I need feedback as soon as possible

Sent from my Huawei phone -------- Original message -------- From: Prepaid <***> Date: Fri, 06 Aug 2021, 08:45 To: Subject: Re:Metering Notification Good day

Please give me the name of the complex

Regards Susan

From: Sent: 8/6/21 8:34 AM To: "***" <***> Subject: Re:Metering Notification

How did I get to minus R280.00. Explain that to me

There is just no way Susan asked for my complex name and unit number yesterday but there was no response. And now what is this. Please fix this, I don't have electricity and I need to work!

Sent from my Huawei phone -------- Original message -------- From: *** Date: Fri, 06 Aug 2021, 08:24 To: Subject: Metering Notification Dear . Unit 37 Your smart meter prepaid account has no credit left. A top up of at least R280.00 is required. Protea Metering

Attachments 13:57 (4 hours ago) to ***, me

This graph clearly shows how the electricity went down in just one night. Who uses so much electricity in one night let alone a day unless we are a business establishment.

Please treat this as a matter of urgency cos we need our money back