CM
Cece M

1 reviews | Active since Dec 2018

29 Oct 2020, 23:20

****

I have been away for a week. There's no one at my apartment and therefore zero electricity and water consumption. There's no leakages and the main switch is off, but I'm still getting charged every day. For what, only God knows. Now I'm getting notifications that my account is overdue. How??? when I'm on prepaid. What is the meaning of prepaid? Ive been using prepaid electricity for years now and in other apartments once you run out of units then you are on zero, and you have no electricity. Never have I seen a negative (overdue) charge on prepaid. I've sent emails but haven't received any response. Are these people legit or are they running some ****?

0
Replies (1)
Protea Metering
Protea Metering's reply30 Oct 2020, 08:21
Official
Good morning Cese

We do not find an account on our system that is registered in your name and can therefore unfortunately not establish for which account/address your query is.  You may have an overdue water account that is linked to your prepaid electricity account.

One of our consultants will contact you shortly to assist with resolving the matter.

You are also welcome to send an email to our info email address.

Warm regards

Management:  Protea Metering