Run. Run far and wide! Run.

I’ve been a resident at Villa Baroque for a little over 3 years, our portfolio was initially handled by Heidi who had no human skills or sense of urgency (she was rude) then I became the chair person and the portfolio was handed over to Roy who is excellent in my opinion, I think the right word is passionate… He took his time to understand the issues and identified units that had recurring issues however with their move to the cloud from the 13th August it’s become IMPOSSIBLE to either purchase electricity/have the units reflex on the OAMI app or get assistance from the team. When the new set of Trustees started in Aug 25 we created a WhatsApp group for ease of communication (roll my eyes)… My frustration has grown to the heights of Kilimanjaro as we terminated there contract effective from today to end Sept 26 and basically we are in a WhatsApp group with Protea Metering for trustees to talk amongst themselves with no response. The group is shared with Roy, Carmen and Janine. I’ve never met a company that works in silos like this, I could go on and on but the high is that I’m glad we are leaving the low is their take their clients for a clown. Actually in trying to get another water/electricity provider, it was made they clear they use a PULSE system which apparently a system that doesn’t have ACCURATE readings but rather a suggestion. Good luck to you and yours if you consider them a provider.